Are you a customer service enthusiast looking for a challenging and rewarding role that offers flexibility and growth opportunities? Look no further! arenaflex is urgently hiring for an Experienced Customer Service Representative to join our Dry Ridge Customer Service team, working from the comfort of your own home. As a key member of our team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction.
**About arenaflex**
arenaflex is a leading retail company that operates multiple brands, including Grandin Road, Ballard Designs, and Frontgate. We are committed to providing a more human way to shop, with a focus on video commerce and a wide range of products that inspire and enhance our customers' lives. Our company culture values diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all team members.
**The Opportunity**
As an Experienced Customer Service Representative, you will be responsible for handling a high volume of inbound customer inquiries, resolving issues, and providing personalized service to each caller. You will work closely with your Customer Service Supervisor and other team members to ensure that customer needs are met and exceeded. This is a hybrid role that allows you to balance your time between our remote office and home, with a set schedule and structured day.
**Key Responsibilities**
* Handle a high volume of inbound customer inquiries, resolving issues and providing personalized service to each caller
* Assist customers with questions, confirm refunds, take payments, place orders, and analyze account data
* Work in a virtual environment with a set schedule and structured day
* Communicate with a variety of customer styles, peers, and leaders
* Navigate multiple systems and screens while assisting customers
* Troubleshoot own technical problems (in partnership with IT when needed)
* Available to work weekends, holidays, and additional hours
**What You Bring**
* Strong problem-solving and de-escalation skills to handle unique situations and sustain a high-paced call volume
* Ability to learn and work in a virtual environment with a set schedule and structured day
* Excellent communication and interpersonal skills to interact with customers, peers, and leaders
* Ability to navigate multiple systems and screens while assisting customers
* Strong technical skills, including proficiency in computer systems and software
* Availability to work weekends, holidays, and additional hours
**Compensation and Benefits**
* Starting rate of $15.00/hour
* $1.00/hour additional for any hours worked 6pm-6am
* $1.00 for every hour worked 12:00am Saturday -11:59pm on Sunday
* Comprehensive Total Rewards package, including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts, and much more
**Training and Development**
* Six-week paid training program that requires full attendance and involvement throughout
* Ongoing training and development opportunities to enhance your skills and knowledge
* Career growth opportunities across the entire arenaflex family of brands
**System Requirements**
* Self-provided computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old
* Headset compatible with arenaflex specifications (arenaflex reimburses $75 for headset)
* High-speed internet connection (satellite, broadband, wireless, or dial-up services are not an option)
* Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported
**Application Process**
* Complete application
* Complete skills assessment on mobile device or computer
* Self-schedule interview
* Complete interview
**Location**
* Ohio (approved counties in Ohio, Indiana, or Kentucky)
**How to Apply**
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply! Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
**Join our team and enrich life's everyday moments – including yours!**