**Manager, Strategic Customer Success – Driving Business Outcomes for High-Value Clients at blithequark**

Are you a seasoned leader with a passion for driving business outcomes and building strong relationships with high-value clients? Do you have a proven track record of successfully leading high-performing Customer Success teams in B2B SaaS environments? If so, we want to hear from you! blithequark is seeking an experienced Manager, Strategic Customer Success to join our Enterprise Sales Organization and lead our remote, US-based team in delivering exceptional customer experiences and driving business growth. **About blithequark** blithequark empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. Our innovative platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. With a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector, we serve more than 100,000 customers – from Fortune 500 enterprises to small businesses. **About the Role** As a Manager, Strategic Customer Success at blithequark, you will be responsible for owning career development, recruiting efforts, account-level strategy, retention, and upsell targets for our remote, US-based team. You will collaborate with Directors of Strategic Accounts and Regional Vice Presidents, along with other departments, to ensure our CSMs effectively help our most valuable customers achieve business success through blithequark's suite of solutions. The ideal candidate is an excellent leader with deep experiential knowledge of how high-growth SaaS companies leverage Customer Success best practices to grow and retain their customers. **Key Responsibilities** * Lead a team of 6-9 Strategic Customer Success Managers to exceed their retention goals for a portfolio of high-value, high-complexity strategic accounts. * Develop and constantly iterate playbooks that drive outcomes for blithequark's strategic clients. * Leverage data and analytics to advocate for the client base, care for team performance, and accurately forecast the business, including net revenue retention and gross retention rate. * Own advocating for strategic clients with internal stakeholders to drive value and ensure client outcomes are achieved, acting as the voice of the customer within the organization. * Manage pipeline reviews, escalations, team meetings, and expectations around Executive Business Reviews and Account Planning, with a focus on delivering high-touch, white-glove service to large, key accounts. * Define and execute tailored success plans to help strategic customers achieve their business objectives, including identifying and formalizing solutions to their biggest challenges. * Identify and pursue upsell and cross-sell opportunities in collaboration with sales. * Monitor customer health, proactively mitigate risks, and secure renewals. * Collaborate with product development, sales, and marketing teams to communicate customer feedback and advocate for improvements that align with client needs. * Cultivate and manage strong internal and external relationships to ensure our customers' needs are consistently driven forward. **What We're Looking For** * 5+ years proven track record of successfully leading a high-performing Customer Success team in B2B SaaS, with a focus on strategic or enterprise clients. * Telematics and hardware experience is a plus, but not required. * Demonstrated ability to lead a team of 6-9 CSMs with Strategic clients, each carrying a book of business over $4M in ARR. * Execution-focused leader with an emphasis on process excellence, utilizing technology specifically with AI. * Ability to leverage data to inform decision-making and identify opportunities to service the existing account base better, translating data into actionable insights. * Collaborative leader that fosters strong internal partnerships with key stakeholders to effectively advocate for clients. * Strong understanding of growth and retention strategies in B2B environments. * Excellent communication and presentation skills, with the ability to engage C-level executives and tailor messaging to diverse audiences. * Experience with change management, motivating and overcoming barriers to significant, transformational change. * Proven ability to build and maintain strong relationships with customers, understanding their unique needs and driving successful outcomes. * Demonstrated experience in managing complex internal and external relationships to achieve customer success objectives. **What We Offer** * Competitive compensation package, including base pay and commissions. * Comprehensive benefits, including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance, and 401k contribution. * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. **How to Apply** If you are a motivated and results-driven leader with a passion for driving business outcomes and building strong relationships with high-value clients, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes people of different backgrounds, experiences, abilities, and perspectives. We are committed to creating a diverse and inclusive workplace where everyone can thrive.