Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Customer Service Representative – Office Support Specialist. In this role, you will be the face of our company, providing top-notch support to our clients and ensuring their plumbing systems work efficiently and effectively. **About blithequark** blithequark is a family-owned and locally operated company that has been serving the community since 2013. Our mission is to provide excellent customer service with honesty, integrity, and a commitment to excellence. We strive to get the job done correctly, quickly, and cleanly, treating each home as if it were our own. Our team is comprised of competent and service-oriented individuals who share our values and take pride in their work. We offer competitive compensation, guaranteed 40 hours of work each week, career development opportunities, a friendly work environment, and a healthy work-life balance. **A Day in the Life of a Customer Service Representative – Office Support Specialist** As a Customer Service Representative – Office Support Specialist, you will be based in our office, handling phone calls with a warm, friendly demeanor and managing a variety of administrative tasks. Your responsibilities will include: * Answering phone calls and responding to customer inquiries in a timely and professional manner * Taking detailed information from customers, booking appointments, and dispatching technicians * Managing office emails, responding to customer inquiries, and resolving issues in a prompt and efficient manner * Assisting with tasks such as requesting permits, following up on outstanding estimates, and helping in the showroom * Maintaining accurate records and updating customer information as needed * Providing exceptional customer service, ensuring that every interaction leaves a positive and lasting impression **Qualifications for a Customer Service Representative – Office Support Specialist** To be successful in this role, you will need: * Experience using ServiceTitan (or similar software) * Proficiency with computers and technology * Understanding of proper phone etiquette * Comfortable working in an office environment * Exceptional customer service skills, including the ability to remain calm, patient, and empathetic in high-pressure situations * Excellent communication skills, both written and verbal * Self-motivation, organization, and the ability to prioritize tasks effectively * Knowledge of the Rock Springs and Sweetwater county areas (a plus) **Work Schedule** This full-time office position works Monday – Friday, 8:00 AM – 5:00 PM. We offer a competitive salary of up to $17 per hour based on experience, paid holidays, and paid vacations. **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Customer Service Representative – Office Support Specialist, you will have opportunities to: * Develop your skills and knowledge in customer service, plumbing, and technology * Participate in training programs and workshops to enhance your performance and career prospects * Collaborate with our team to identify and implement process improvements * Take on additional responsibilities and contribute to the success of our company **Work Environment and Company Culture** Our office is a dynamic and supportive environment where teamwork and collaboration are encouraged. We value diversity, inclusivity, and respect, and we strive to create a workplace that is welcoming and inclusive for all employees. Our company culture is built on the principles of honesty, integrity, and a commitment to excellence, and we expect all employees to embody these values in their work. **Compensation, Perks, and Benefits** We offer a competitive salary of up to $17 per hour based on experience, paid holidays, and paid vacations. We also provide a comprehensive benefits package, including: * Medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for career growth and professional development **How to Apply** If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to meeting you! **Location** Our office is located at [insert location], Rock Springs, WY 82901. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide opportunities for career growth and development for all employees. **Application Process** Our application process is quick and easy. Simply submit your application, including your resume and a cover letter, through our website. We will review your application and contact you to schedule an interview if your skills and experience match our requirements. **Contact Us** If you have any questions or would like more information about this opportunity, please contact us at [insert contact information]. We look forward to hearing from you! Apply for this job