Location: Telecommute
Job Type: Contract
Compensation Range: $60 - 65 per hour
Are you a seasoned researcher passionate about shaping the future of digital guest experiences for a leading retail brand? This hybrid or remote-friendly contract role offers the opportunity to lead end-to-end research initiatives for a major beauty retailer!
Responsibilities:
• Define and execute user research using both qualitative and quantitative methods, including usability testing, diary studies, surveys, interviews and concept testing.
• Synthesize findings into clear, actionable insights that shape product strategy, feature development and design direction.
• Collaborate with cross-functional teams to ensure guest feedback is considered throughout the product development lifecycle.
• Communicate research findings through storytelling, journey maps, personas and presentations to stakeholders.
• Present findings in ways that drive clarity, alignment, and forward momentum towards business and guest goals.
• Independently manage and prioritize multiple research projects while staying aligned with team goals and timelines.
ADDITIONAL RESPONSIBILITIES:
• Contribute to the development and documentation of research best practices and standards.
• Support cross-functional workshops, ideation sessions and knowledge sharing sessions with research insights.
• Help optimize, maintain, and manage research tools.
• Partner closely with product design, project management, analytics and optimization teams throughout the research process to ensure alignment.
• Continuously explore new research methods and stay current on UX trends and emerging tools.
• Support special projects related to personalization, loyalty and in-store experiences.
• Provide mentorship or peer coaching to more junior team members or interns when appropriate.
Qualifications:
• Bachelor's degree in Human-Computer Interaction, Psychology, Design, Anthropology or a related field.
• 5+ years of experience conducting UX research in digital product environments (e-commerce or mobile app preferred).
• Demonstrated ability to be proactive and independently lead, scope, and deliver end-to-end research initiatives.
• Strong command of usability testing, qualitative interviewing, survey design and data synthesis.
• Proficiency with tools such as Figma, UserTesting.com, Dscout, Dovetail, Marvin or similar platforms
• Excellent verbal, written and visual communication skills.
• Collaborative mindset with the ability to work independently or in a team.
• Familiarity with agile product development workflows and UX design practices.
• Comfortable balancing multiple projects and deadlines in a fast-paced environment.
• A passion for Beauty, its products, and a deep curiosity about customer behavior.
JOBID: 022026-125015
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
[email protected].
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.