Note: The job is a remote job and is open to candidates in USA. Housecall Pro is a company dedicated to improving the lives of home service professionals by providing them with tools to streamline their operations. As a SaaS Onboarding Specialist, you will ensure a seamless onboarding experience for new Pros, guiding them through the initial stages and helping them realize the value of the platform.
Responsibilities
- Own relationship during initial onboarding phase for new Pros including account activation and transition, adoption and product utilization, relationship building, and delivery of product and service value
- Serve as the primary and dedicated resource for Pros during their early lifecycle, ensuring a smooth transition from sales through onboarding
- Reinforce and “resell” the value of HCP, helping Pros build confidence in their decision and driving early product adoption
- Effectively communicate client information, trends, and feedback across teams (i.e. Sales, Marketing, Engineering, and Tech Support)
- Partner cross-functionally to support Pro success, especially collaborating with Account Managers to mitigate risk, drive retention, and ensure long-term growth
- Develop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approach
- Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience
- Manage details, timelines, and action to drive efficiency
- Improve our Pros opportunities by leveraging qualitative and quantitative analysis
- Develop processes that distinguish our brand by exceeding customer expectations in support delivery
- Eloquently troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions
Skills
- 1-3+ years experience in full-time customer success, implementation or sales
- Bachelor's degree or equivalent experience in a related field
- Proven success in developing relationships with new customers and exceeding success metrics
- Ability to work the scheduled shifts: Monday - Friday 11am-8pm PST
- Self-starter with motivation, drive, and ability to work in a fast paced environment
- Strong problem solving skills
- Excellent written and verbal communication skills
- Prompt attention to detail
- Strong time management and organizational skills
- Experience using AI tools to increase quality and efficiency of work
Benefits
- Health care insurance (medical, dental, vision, disability)
- Employee assistance program
- 401(K)
- Flexible time off
- Paid parental leave
- Tech reimbursement
- Other company benefits
Company Overview
- Housecall Pro is a developer of a mobile software platform used to connect back-end business operations and homeowners. It was founded in 2013, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is http://www.housecallpro.com.