Note: The job is a remote job and is open to candidates in USA. Seabrook Land Company is seeking a Reservations Agent to join their dynamic hospitality team. This fully remote position involves managing incoming calls and emails, assisting guests with booking vacation rental homes, and delivering exceptional service to enhance guest satisfaction.
Responsibilities
- Answer telephone calls and emails in a professional manner
- Assist guests by booking reservations, answering questions about potential or existing reservations, and assisting with additional guest needs
- Promptly follow up with guest inquiries and leads to secure bookings
- Deliver the highest standard of service to all guests
- Assist with concierge services with general knowledge of the property and surrounding area, including restaurants, entertainment, special events, and general directions
- Provide general information to guests on company policies and procedures
- Maintain potential and current guest profile information
- Meeting all the company’s provided quality assurance standards
- Selling and building great guest experiences, including making recommendations and providing upsell options
- Perform other duties as assigned
Skills
- High school diploma or equivalent required; additional education or certifications in hospitality are a plus
- Previous guest service experience or experience in a call center environment preferred
- Experience handling inbound and/or outbound sales calls preferred
- Proficiency in Microsoft Word, Excel, Google Drive, and Outlook; strong keyboarding and 10-key skills required
- Ability to work varied shifts, including evenings, weekends, and holidays
- Must reside in Washington State at the time of hire and maintain Washington residency throughout employment
- All candidates must pass a background check prior to employment
- Previous guest service experience or experience in a call center environment preferred
- Experience handling inbound and/or outbound sales calls preferred
Benefits
- Medical, Dental and Vision Insurance for all full-time team members
- 401(k)
- Basic Life Insurance – 100% Company Paid
- Voluntary Life, Critical Illness and Accident Insurance
- Paid Time Off: 10 days (80 hours) earned with up to 1 year of service.
- Paid Time Off: 15 days (120 hours) earned up on completing 1-4 years of service.
- Paid Time Off: 20 days (160 hours) earned upon completing 5-9 years of service.
- Paid Time Off: 25 days (200 hours) earned upon completing 10+ years of service.
- Employee Assistance Program
- Teladoc Virtual Services
- Tuition Reimbursement
- Discounts and Rental Credits
Company Overview
- Seabrook Land Company is a beach town located on the Washington Coast that offers homes for Sale and rent. It was founded in 2003, and is headquartered in Pacific Beach, Washington, USA, with a workforce of 11-50 employees. Its website is https://www.seabrookwa.com.