At arenaflex, we're committed to delivering exceptional customer experiences across all our business segments. As a key member of our Retail Vehicle Sales (RVS) team, you'll play a vital role in ensuring our customers receive the highest level of service and support. If you're passionate about building strong relationships, resolving issues efficiently, and driving sales growth, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of transportation and logistics solutions, with a rich history of innovation and customer-centricity. We're proud to be named a "Top Company for Women to Work for in Transportation" by Women in Trucking and one of Fortune Magazine's "World's Most Admired Companies." Our commitment to diversity, equity, and inclusion has earned us recognition as one of "America's Most Responsible Companies" by Newsweek.
**Job Summary**
As a Customer Service Representative I, you'll be responsible for providing exceptional support to our RVS customers, handling inbound and outbound calls, emails, and text messages. You'll work closely with our Sales, Operations, and Asset Management teams to resolve customer inquiries, ensure accurate inventory levels, and drive sales growth. This is a remote role, with a 3-week on-site training program in Alpharetta, GA.
**Key Responsibilities**
* Provide exceptional customer service, ensuring concerns, issues, and disputes are resolved to the customer's satisfaction
* Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers
* Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands
* Workflow management: enhance productivity through effective scheduling and planning
* Generate purchase/repair orders and maintenance of files
* Parts management: contribute to cost containment through inventory planning and warranty
* Ensure compliance with all company, local, state, federal, and other regulatory agencies' policies
* Perform other duties as assigned
**Essential Qualifications**
* High School diploma or equivalent required
* One (1) year or more in sales and/or customer service required
* Strong verbal and written communication skills
* Ability to get both verbal and written communication across that has the desired effect
* Goal-oriented, drive for results, assertive, and deal well with ambiguity
* Possesses a high degree of initiative
* Must have high levels of energy and be a self-motivated and self-directed person
* Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
* Ability to focus on multiple projects and activities simultaneously
* Flexibility to operate and self-driven to excel in a fast-paced environment
* Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
* Demonstrates customer service skills
**Preferred Qualifications**
* Bilingual in French and Spanish (starting pay $18.00/hour)
* Experience in a similar role, preferably in the transportation or logistics industry
* Knowledge of sales and customer service principles and practices
* Familiarity with CRM software and other customer service tools
**Skills and Competencies**
* Strong problem-solving and analytical skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong organizational and time management skills
* Ability to adapt to changing conditions and work assignments
* Strong customer service skills
* Ability to work independently and as part of a team
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative I, you'll have access to:
* Comprehensive training programs, including on-site training in Alpharetta, GA
* Ongoing coaching and feedback from experienced managers and colleagues
* Opportunities for career advancement and professional growth
* Access to our online learning platform, featuring a wide range of courses and training programs
* A supportive and inclusive work environment that encourages collaboration and teamwork
**Work Environment and Company Culture**
As a remote employee, you'll have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on a foundation of respect, empathy, and open communication. We're committed to creating a diverse and inclusive workplace where everyone feels valued and supported.
**Compensation, Perks, and Benefits**
* Starting pay: $17.00/hour (bilingual in French and Spanish: $18.00/hour)
* Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options
* Paid time off for vacation, illness, bereavement, family, and parental leave
* A tax-advantaged 401(k) retirement savings plan
* Opportunities for career advancement and professional growth
* A supportive and inclusive work environment that encourages collaboration and teamwork
**How to Apply**
If you're passionate about delivering exceptional customer experiences and driving sales growth, we want to hear from you! Apply now and join our team of dedicated professionals at arenaflex.