Note: The job is a remote job and is open to candidates in USA. Dynatrace is a leader in unified observability and security, seeking a Lead Professional Services Consultant to oversee large-scale projects with Fortune 100 companies. This role involves managing enterprise rollout programs, establishing governance, and ensuring customer adoption and operational efficiency.
Responsibilities
• Manage end-to-end enterprise rollout programs for up to two strategic customers, using an enterprise program management framework aligned with PMI standards
• Establish program governance that includes executive sponsorship, decision-making forums, operational cadence, success metrics, and reporting on a weekly, monthly, and quarterly basis
• Create and maintain an integrated delivery roadmap that connects customer priorities to Dynatrace services, including Velocity, Architecture, Innovation, AppSec, Extensions, and Business Insights
• Facilitate strategic planning workshops and advanced use-case accelerators to promote adoption, operational readiness, and sustainable change
• Coordinate delivery across Dynatrace Consultants/Architects, Support, Product, and customer teams; actively remove obstacles and manage dependencies
• Align partners and co-delivery teams to ensure a cohesive approach, clear ownership, and consistent quality
• Manage scope, risks, issues, decisions, and change control to keep complex programs on track and stakeholders aligned
• Ensure proper resourcing and execution quality; collaborate with service leadership to address gaps and implement necessary improvement plans
• Translate technical progress into executive-level outcomes such as time-to-value, reliability improvements, automation gains, reduced mean time to recovery (MTTR), and return on investment (ROI)
Skills
• Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or equivalent experience
• 4+ years in technology consulting, enterprise software delivery, or equivalent experience leading complex customer engagements
• Program and Project Management Experience
• Delivery leadership in observability, monitoring, platform adoption, or enterprise transformation programs
• Ability to connect with business and IT stakeholders at all levels and translate their needs into an executable plan
• Excellent communication skills, including executive storytelling, precise documentation, and facilitation of complex stakeholder groups
• Strong understanding of enterprise rollouts and adoption strategies, with the capacity to provide clear implementation and operational guidance
• Experience with cloud technologies, application development, IT service management (ITSM), and DevOps practices; a Dynatrace certification is a plus
• Training and/or certification in program or project management (PMI, PgMP, PMP, PRINCE2). PMI or PRINCE2 certification is a plus
Benefits
• Unlimited personal time off
• Employee stock purchase plan
• Reward system
• Medical/dental benefits
• Company matching 401(k) plan for retirement
Company Overview
• Dynatrace delivers answers and intelligent automation from data. It was founded in 2005, and is headquartered in Waltham, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is https://www.dynatrace.com.
Company H1B Sponsorship
• Dynatrace has a track record of offering H1B sponsorships, with 14 in 2025, 25 in 2024, 15 in 2023, 23 in 2022, 23 in 2021, 8 in 2020. Please note that this does not guarantee sponsorship for this specific role.