Stanford Health Care is dedicated to providing exceptional patient experiences and is seeking a Patient Administrative Specialist. The role involves coordinating new patient intake, scheduling surgeries, managing administrative tasks, and ensuring effective communication within the clinic's operations.
Responsibilities
- Greet patients, complete registration check-in & check-out, verify insurance information is accurate, and assist with general questions about appointments, authorization, payments, billing, and schedules
- Seek, Identifies, and resolves simple escalations, provides service recovery where appropriate
- Track and manage incoming referrals and schedule appointments for patients in a timely manner
- Adhere to scheduling instructions, referral guidelines, and insurance eligibility
- Handles a significant volume of inbound and outbound patient calls, efficiently takes and routes messages, and manages patient correspondence
- Manage faxes, mail, file documentation, and maintain databases
- Process forms and utilize phone and electronic medical records systems
- Welcome and orient new PAS staff members to best practices
- Maintain communication with PAS staff, medical center/clinic staff, physicians, and patients
- Communicate scheduling preferences and urgent needs with providers
- Cross-trained to support multiple providers, services, and/or departments
Skills
- High School Diploma/GED
- At least one (1) year of related healthcare experience (Including external experience) required
- Knowledge of Windows-based office software, computers, and operating systems
- Basic Knowledge of medical terminology
- Strong written and phone/verbal communication skills
- Phone skills, including familiarity with complex or multi-line phone systems
- Strong time management and organizational skills
- Ability to solve problems and manage multiple priorities
- Actively listen to patients and colleagues
- Provide exceptional patient experience by empathizing with patients, demonstrating compassion and understanding while addressing their needs and concerns with sensitivity and professionalism
- Adjust communications to fit the needs and level of understanding of the receiver
- Exercise calmness in stressful situations
- Assist with welcoming & orienting new PAS staff members
- Demonstrate exemplary customer service and acts as a liaison between the front and back office
- Ability to acquire and develop departmental expertise
Company Overview
- Stanford Health Care is a healthcare center that treats cancer, heart disease, brain disorders, and primary care issues. It was founded in 1885, and is headquartered in Palo Alto, California, USA, with a workforce of 10001+ employees. Its website is https://stanfordhealthcare.org.
Company H1B Sponsorship
- Stanford Health Care has a track record of offering H1B sponsorships, with 16 in 2026, 102 in 2025, 74 in 2024, 82 in 2023, 55 in 2022, 54 in 2021, 67 in 2020. Please note that this does not guarantee sponsorship for this specific role.