The Remote Inside Sales Rep increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, while using company resources, policies, and procedures to provide complete, accurate data.
- uses appropriate technologies and follows processes in accordance with company standards to ensure patient and physician contact is handled with accuracy and operational effectiveness
JOB FUNCTIONS
- Establishes customer contact by initiating followup outbound calls and receiving inbound return calls
- Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
- Resolves customer concerns by providing appropriate information regarding products and services
- Records customer information and maintains database by obtaining, entering, and verifying required data
- Ensures quality service by following departmental and company policies, procedures, and standards, as well as adhering to compliance policies, procedures, and standards
- Facilitates sales process by communicating/sharing information with appropriate internal and external contacts
- Completes and ensures accurate validation of insurance benefits
- Provides customer followup as required
- Contributes to departmental objectives by accomplishing required contact and sales results, with the ability to track and report progress of sales results