Transforming Healthcare through Exceptional Customer Service and Pharmacy Expertise
At SpecialtyRx, Inc., we're not just a team - we're a community of dedicated professionals passionate about making a tangible difference in the lives of our customers. As a leading Long Term Care Pharmacy, we're committed to delivering outstanding service and support to our clients. We're now seeking an Experienced Retail Pharmacy Technician with exceptional Customer Service skills to join our team on a remote basis. If you're a motivated and detail-oriented individual with a passion for pharmacy and customer service, we invite you to explore this exciting opportunity.
About Our Company
SpecialtyRx, Inc. is a renowned Long Term Care Pharmacy dedicated to providing comprehensive pharmaceutical services to facilities and individuals in need. Our team of experts works tirelessly to ensure that our customers receive the highest quality care and support. We're proud to be an equal opportunities employer, fostering a diverse and inclusive work environment that encourages growth, innovation, and collaboration.
Job Summary
As an Experienced Retail Pharmacy Technician - Customer Service Expert, you will play a vital role in our remote team, providing top-notch customer service and support to our clients. You'll work closely with our Data Entry Manager to perform a range of duties, including answering phones, responding to customer inquiries, and resolving client complaints in a timely and professional manner. If you're a skilled pharmacy technician with a passion for delivering exceptional customer service, we encourage you to apply for this rewarding role.
Key Responsibilities
- Perform duties assigned by the Data Entry Manager, ensuring seamless day-to-day operations.
- Answer phones and respond to orders, re-orders, and general customer inquiries in a prompt and courteous manner.
- Handle and resolve client complaints and inquiries in a timely and professional manner, ensuring customer satisfaction.
- Triage incoming faxes by facility/department and in accordance with cutoff times, demonstrating strong organizational skills.
- Clarify orders as needed, utilizing your knowledge of brand name and generic medications to ensure accuracy.
Essential Qualifications
- Active NJ Board of Pharmacy, Pharmacy Technician License: You must hold a current and active pharmacy technician license issued by the New Jersey Board of Pharmacy.
- Previous experience in pharmacy: You should have prior experience working in a pharmacy setting, with a strong understanding of pharmacy operations and procedures.
- Knowledge of brand name and generic medications: You should be familiar with a wide range of medications, including brand name and generic versions.
- Strong attention to detail and organizational skills: You must be able to demonstrate strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Moderate to advanced computer skills: You should possess moderate to advanced computer skills, with the ability to navigate various software systems and applications.
- Great telephone etiquette: You must have excellent telephone etiquette, with a professional and courteous demeanor.
- High school diploma or equivalent: You should hold a high school diploma or equivalent qualification.
Preferred Qualifications
- LTC pharmacy experience: Previous experience working in a Long Term Care pharmacy setting is highly desirable.
- Frameworks / ECM knowledge: Familiarity with frameworks and enterprise content management (ECM) systems is a plus.
Skills and Competencies
To succeed in this role, you'll need to possess a range of skills and competencies, including:
- Excellent customer service skills, with the ability to build strong relationships with clients.
- Strong communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
- Ability to work in a fast-paced environment, with a high level of productivity and accuracy.
- Strong problem-solving skills, with the ability to resolve customer complaints and issues in a timely and professional manner.
- Flexibility and adaptability, with the ability to adjust to changing priorities and circumstances.
Career Growth Opportunities and Learning Benefits
At SpecialtyRx, Inc., we're committed to supporting the growth and development of our employees. As an Experienced Retail Pharmacy Technician - Customer Service Expert, you'll have access to a range of training and development opportunities, including:
- Ongoing training and support to ensure you're equipped to excel in your role.
- Opportunities for career advancement and professional growth within the company.
- A collaborative and supportive work environment that encourages innovation and learning.
Work Environment and Company Culture
As a remote member of our team, you'll enjoy the flexibility and autonomy of working from home. We're committed to fostering a positive and inclusive work culture that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer service and support, and we're looking for like-minded individuals to join our community.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package to our employees, including:
- A competitive salary that reflects your experience and qualifications.
- A comprehensive benefits package that includes medical, dental, and vision coverage.
- Opportunities for professional growth and development.
- A flexible and supportive work environment that values work-life balance.
Join Our Team
If you're a motivated and detail-oriented individual with a passion for pharmacy and customer service, we invite you to apply for this exciting opportunity. As an Experienced Retail Pharmacy Technician - Customer Service Expert, you'll play a vital role in our team, delivering exceptional customer service and support to our clients. Don't miss out on this rewarding role - apply now and join our community of dedicated professionals!
We're fully committed to employing a diverse workforce and recruiting talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation, and gender identity or any other status protected by federal, state, or local law.
Let's discuss the possibilities - we look forward to hearing from you!
Apply Now