Are you passionate about delivering exceptional patient experiences and providing top-notch customer service in a dynamic retail environment? Do you have a strong desire to work in a fast-paced pharmacy setting where you can make a real difference in people's lives? If so, we encourage you to apply for the Pharmacy Customer Service Associate role at arenaflex in Hampton, VA.
As a Pharmacy Customer Service Associate at arenaflex, you will play a vital role in ensuring that our patients receive the highest level of care and service. You will be responsible for providing exceptional customer service, processing prescriptions, and assisting pharmacists with various tasks. If you are a team player with excellent communication skills, a strong work ethic, and a passion for delivering exceptional patient experiences, we want to hear from you!
**About arenaflex**
arenaflex is a leading healthcare company that is dedicated to providing high-quality products and services to our patients. We are committed to delivering exceptional patient experiences and building strong relationships with our customers. Our team is passionate about making a difference in people's lives, and we are looking for like-minded individuals to join our team.
**Key Responsibilities**
As a Pharmacy Customer Service Associate at arenaflex, your key responsibilities will include:
* Providing exceptional customer service to patients and customers, including greeting them, answering their questions, and resolving any issues they may have.
* Processing prescriptions, including counting, measuring, and weighing medications.
* Assisting pharmacists with various tasks, such as scheduling and maintaining work flow.
* Maintaining a clean and organized pharmacy environment, including restocking shelves and checking inventory.
* Handling telephone calls and responding to customer inquiries.
* Processing manual claims for third-party program prescription services.
* Assisting with inventory management activities, such as ordering, unpacking, and storing shipments of pharmaceuticals.
* Maintaining knowledge of company asset protection techniques and filing claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.
* Ensuring compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
* Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise.
* Assisting with separation of food items and product placement as specified by policies and procedures.
* Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine.
* Assisting with exterior and interior maintenance by ensuring a clean, neat, and orderly store condition and appearance.
**Essential Qualifications**
To be successful in this role, you will need to possess the following essential qualifications:
* High school diploma or equivalent required; PTCB certification preferred.
* Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
* Requires willingness to work flexible schedule, including evenings and weekend hours.
* Prefer six months of experience in a retail environment.
* Prefer prior work experience with arenaflex.
* Prefer good math skills for filling prescriptions accurately.
* Prefer good computer skills.
* Prefer knowledge of store inventory control.
* Prefer PTCB certification.
**Preferred Qualifications**
While not required, the following qualifications are preferred:
* Prior experience in a pharmacy setting.
* Knowledge of pharmacy systems and equipment.
* Experience with inventory management and control.
* Strong communication and interpersonal skills.
* Ability to work in a fast-paced environment and prioritize tasks effectively.
**Skills and Competencies**
To succeed in this role, you will need to possess the following skills and competencies:
* Excellent customer service skills, including communication, empathy, and problem-solving.
* Strong math skills, including counting, measuring, and weighing medications.
* Good computer skills, including proficiency in pharmacy systems and equipment.
* Ability to work in a fast-paced environment and prioritize tasks effectively.
* Strong teamwork and collaboration skills.
* Ability to maintain a clean and organized pharmacy environment.
* Knowledge of company asset protection techniques and inventory management.
**Career Growth Opportunities and Learning Benefits**
As a Pharmacy Customer Service Associate at arenaflex, you will have opportunities to grow and develop your skills and career. We offer a range of training and development programs, including:
* PTCB certification training program.
* Continuing education credits for maintaining knowledge and skill in healthcare and pharmacy.
* Opportunities for advancement to leadership roles.
* Competitive salary and benefits package.
* Opportunities for professional growth and development.
**Work Environment and Company Culture**
arenaflex is committed to creating a positive and supportive work environment that encourages collaboration, innovation, and growth. Our company culture is built on the following values:
* Patient-centered care.
* Teamwork and collaboration.
* Innovation and continuous improvement.
* Respect and empathy for all individuals.
* Commitment to excellence and quality.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and benefits package, including:
* Hourly rate: $16.
* Opportunities for advancement and professional growth.
* Comprehensive benefits package, including medical, dental, and vision insurance.
* 401(k) retirement plan with company match.
* Paid time off and holidays.
* Opportunities for professional development and continuing education.
**Conclusion**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for the Pharmacy Customer Service Associate role at arenaflex in Hampton, VA. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary and benefits package. Apply now and join our team of dedicated professionals who are committed to making a difference in people's lives!