At arenaflex, we're on a mission to revolutionize the way people interact with our company, and we're looking for a talented and dedicated Homeoffice Chat Support Specialist to join our team. As a key member of our customer service team, you'll be responsible for providing top-notch support to our customers through live chat, ensuring that their experience with arenaflex is nothing short of exceptional.
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the vision care industry. With a rich history dating back almost 30 years, we've built a reputation for excellence, customer satisfaction, and employee engagement. Our company culture is built on the values of Big Hearted, Unconventional, Tenacious, and Better Together, and we're committed to creating a work environment that's safe, respectful, and inclusive.
**Why You'll Love Working at arenaflex**
* Competitive salary and bonus potential
* Monthly performance bonuses for those who qualify
* Ownership of your development with support from leaders dedicated to fostering growth
* Bi-annual performance reviews
* A safe, respectful, and inclusive work environment
* Amazing medical, dental, and vision coverage
* 401(k) match
* Free eye exams for your immediate family and dependents
* Deep discounts on contact lenses, glasses lenses, and glasses frames
* Tuition reimbursement for eligible courses
**What You'll Do**
As a Homeoffice Chat Support Specialist, you'll be responsible for:
* Answering 2-3 incoming chats using the LiveEngage platform
* Consulting customers on enhancing the value of their contact lens purchase
* Proactively communicating and engaging with your manager and team members to be successful in a virtual work environment
* Providing top-notch customer service in a fast-paced, dynamic environment
* Identifying and resolving problems in a way that creates a positive customer experience
* Maintaining high performance metrics, including revenue per call, quality, availability, and dependability
* Living our company values: Big Hearted, Unconventional, Tenacious, and Better Together
**What You'll Need**
* High school diploma or equivalent experience
* 2-3 years minimum customer service experience
* Great typing skills (at least 40 words per minute) and technical proficiency
* Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
* A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
* Positive, driven, and solution-oriented mentality
* Ability to show up to work on time and work your scheduled shift
**Approved Remote Working Locations**
We're looking for candidates who are based in the following states:
* Arizona
* Florida
* Idaho
* Nevada
* North Carolina
* Texas
* Utah
* Virginia
**Why You Should Apply**
At arenaflex, we're committed to creating a work environment that's inclusive, respectful, and safe for all employees. We're an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
**How to Apply**
Ready to join our team? The first step is easy. Click the link below to apply now, and we'll be in touch soon!
**Simple Application Process**
Our application process is designed to be easy and straightforward. Simply click the link above to apply now, and we'll take care of the rest. We'll be in touch soon to discuss your application and answer any questions you may have.
**Career Growth Opportunities**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:
* On-the-job training and coaching
* Regular performance reviews and feedback
* Opportunities for advancement and career growth
* Access to industry-leading training and development programs
**Work Environment**
As a Homeoffice Chat Support Specialist, you'll be working from the comfort of your own home. We require a private, dedicated workspace that's free from interruption or distraction. You'll need a reliable internet connection and a computer that meets our technical requirements.
**Compensation and Benefits**
We offer a competitive salary and bonus potential, as well as a range of benefits, including:
* Amazing medical, dental, and vision coverage
* 401(k) match
* Free eye exams for your immediate family and dependents
* Deep discounts on contact lenses, glasses lenses, and glasses frames
* Tuition reimbursement for eligible courses
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We're committed to creating a work environment that's inclusive, respectful, and safe for all employees.