Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Support Representative in a hybrid role. As a key member of our team, you will play a vital role in providing top-notch support to our customers, ensuring their satisfaction, and driving business growth. **About blithequark** At blithequark, we're dedicated to empowering individuals and organizations to reach their full potential. Our mission is to provide innovative solutions, expert guidance, and unparalleled support to help our customers succeed. With a strong focus on customer satisfaction, collaborative success, and continuous learning, we're committed to creating a work environment that fosters growth, creativity, and inclusivity. **Why Join blithequark?** * Opportunity to work in a hybrid environment, blending the flexibility of remote work with the benefits of in-person collaboration * Gain experience working with industry-leading ERP systems and MS Office applications * Join a dedicated team with a strong focus on customer satisfaction and collaborative success * Enjoy a comprehensive benefits package, including medical, dental, vision, and retirement savings plans * Participate in ongoing training and development opportunities to enhance your skills and knowledge * Collaborate with a diverse team of professionals who share your passion for delivering exceptional customer experiences **A Typical Day as an Experienced Customer Support Representative** As a key member of our team, you will be responsible for: * Processing multiple daily order entry and billing transactions with an extremely high level of detail * Resolving issues and maintaining customer accounts * Communicating directly with the sales force, internal departments, and clients to resolve issues related to orders, billings, accounts receivable, and returns * Collaborating with cross-functional teams to identify and implement process improvements * Providing exceptional customer service, ensuring timely and effective resolution of customer inquiries and concerns **Requirements and Qualifications** To succeed in this role, you will need: * 2+ years of customer or account management experience, preferably in a similar industry * Proficiency in MS Office Excel and Outlook, with experience working with ERP systems (Oracle) * High school diploma or equivalent; an Associate's Degree or equivalent work experience is preferred * Valid driver's license and good driving record * Strong problem-solving, communication, organizational, customer service, follow-up, and phone skills * Accuracy in data entry and report generation * Knowledge of the medical implant industry and hospital customer base (a plus) * Willingness to work beyond standard hours, as needed, to support business needs * Ability to thrive in a team environment, with a focus on collaborative success and customer satisfaction **What's Next?** If your skills and experience align with our requirements, you will proceed to the next steps in our application process. Even if this position doesn't work out, you'll still be part of our network, with access to our recruiters and expanded opportunities. **Benefits and Perks** As a member of the blithequark team, you'll enjoy a comprehensive benefits package, including: * Medical, dental, vision, and retirement savings plans * Transit spending account * Paid sick leave under the applicable state or local plan * Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year) * Access to a variety of voluntary benefit plans, including telemedicine, term life, whole life, accident insurance, critical illness, and a legal plan **Join the blithequark Team** If you're a customer-centric professional with a passion for delivering exceptional support experiences, we invite you to join our team. Apply today and take the first step towards a rewarding career with blithequark. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to providing equal employment opportunities to all qualified employees and applicants, regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status. We take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the blithequark Human Resource Knowledge Center. Apply for this job