Are you a people person with a passion for helping others and a love for animals? Do you thrive in fast-paced environments and enjoy the challenge of problem-solving? If so, we may have the purr-fect opportunity for you to join our team at blithequark, a leading e-commerce retailer in the pet industry. As a Customer Service Representative at blithequark, you will be the face of our company, engaging with customers from across the country to provide exceptional service and support. You will be working from the comfort of your own home in Texas, with a starting wage of $15.50 per hour and opportunities to learn and grow with our award-winning customer service organization. We are not looking for order-takers or script-readers – we're searching for individuals who can think critically, empathize with customers, and genuinely help others. If you have a love for pets, that's a bonus, but not a requirement. What's essential is your ability to engage with customers, research and problem-solve, and operate with understanding, patience, and kindness. **What You'll Do** As a Customer Service Representative at blithequark, your key responsibilities will include: * Engaging directly with customers who contact us for a variety of topics, from helping them shop for their new pet to finding the perfect chew toy or problem-solving when something doesn't go as planned. * Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution. * Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and Team Members alike. * Operating with a willingness to learn, sharing feedback, and being open-minded to grow in a culture that values collaboration and customer-centricity. * Engaging with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration. **What You'll Need** To succeed in this role, you will need: * 2 years of customer service experience, with a proven track record of providing exceptional service and support. * Excellent communication skills (written, verbal, and listening) in a written assessment. * Ability to multi-task, maintaining a conversation on the phone while navigating on the computer and taking notes, and perform well in a fast-paced environment. * Proficiency in using computers, both for data entry and rapid navigation through systems and the internet to search for information to help support our customers. * Ability to adapt to change with the business needs of the company. * Flexibility to shift schedule and work overtime as needed by the business unit. * Must bring proven ability to maintain confidentiality and secure sensitive information. * High school diploma or equivalent. * Must be able to pass a background check. **Technical Requirements** To ensure a seamless customer experience, you will need: * A work area that is large enough to accommodate computer monitors and free from distractions, including background noise. * A webcam-compatible work area. * A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed). * You will provide high-speed internet, and we will provide everything else (computer, monitor, keyboard, mouse, headset, webcam). * A cell phone or tablet that can be used for two-factor authentication through Okta Verify. **Why blithequark Customer Service?** At blithequark, we believe that our customers are the heart of our business, and we're committed to providing exceptional service and support. As a Customer Service Representative, you will be empowered to become your best, with opportunities to learn and grow in a culture that values collaboration, customer-centricity, and diversity and inclusion. * **YOU BELONG**: blithequark is a place where you can be your authentic self, with a diverse and inclusive team that values different perspectives and experiences. * **YOU CAN GROW**: Our culture is designed for those who thrive on delivering results and becoming their best, with ongoing training and development opportunities. * **YOU CAN MAKE A DIFFERENCE**: You will be encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do. * **YOU WILL GET SUPPORT**: When you join blithequark Customer Service, you will have access to ongoing training and development, resources, and opportunities to become your best. * **YOU WILL GET REWARDED**: blithequark offers competitive wages, medical & dental insurance, 401k, and more, as well as the opportunity to work with a talented and passionate team that is making a difference every day. **Equal Opportunity Employer** blithequark is committed to equal opportunity and values diversity and inclusion. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact
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