Are you a compassionate and empathetic individual with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic and fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark as an Experienced Customer Service Advocate, where you'll have the opportunity to make a meaningful impact on the lives of millions of people across the United States. At blithequark, we're simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location. As a Customer Service Advocate, you'll play a vital role in helping us achieve this mission by providing exceptional support to our members and their families. **About the Role** As a Customer Service Advocate, you'll be the single point of contact for our members, providing guidance and support on all aspects of their healthcare benefits. You'll be responsible for answering inbound calls, resolving complex benefit and claim issues, and connecting members to the right resources to meet their unique healthcare needs. This is an inbound/outbound phone role that also involves handling inbound chats and secure messaging. **Key Responsibilities** * Listen actively and ask appropriate questions to identify specific questions or issues, and document inquiries from members regarding medical, vision, dental, pharmacy plan details, plan/program eligibility, and medical claims. * Use multiple databases, tools, and partnerships to refer and enroll members to appropriate internal specialists and programs based on their needs. * Interpret and translate clinical/medical terminology and coding to assist members with managing costs using simple language. * Adapt to communicated changes in process, policy, and guidelines quickly at site and enterprise level. * Educate members about the fundamentals of healthcare benefits and plans. * Assist members to maximize use of community services, support programs, and resources available. * Meet performance goals established for the position in efficiency, call quality, customer satisfaction, first call resolution, schedule adherence, and attendance. **What We Offer** * Flexible telecommuting options from anywhere within the U.S. * Comprehensive benefits package, including medical, dental, and vision coverage * Incentive and recognition programs to reward your hard work and dedication * Equity stock purchase and 401(k) contribution options * Opportunities for career growth and development in a dynamic and supportive environment * A chance to make a meaningful impact on the lives of millions of people across the United States **Requirements** * 1+ years of experience in a customer service environment * Must be 18 years of age or older * Ability to work Monday - Friday during our normal business hours of 8:30am - 5:00pm and 12:30pm - 9:00pm CST. Occasional overtime may be required. * Ability to keep all company-sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy. * Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service. **Preferred Qualifications** * 2+ years of experience in a customer service environment * Part of blithequark Benefit Operations and Experience * Experience in a healthcare insurance environment **Soft Skills** * Active listening * Negotiation * Empathy/sensitivity * Patience/resilience * Agility/flexibility * Conflict resolution * Cultural sensitivity * Disability & diversity awareness * Effective time and resource management * Excellent verbal/written communication skills **Compensation and Benefits** * Hourly range for California/Colorado/Connecticut/Nevada/New York/New Jersey/Washington/Rhode Island residents is $16.00 - $31.44 per hour. * Pay is based on several factors, including education, work experience, certifications, etc. * In addition to your salary, blithequark offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (all benefits are subject to eligibility requirements). **Diversity, Equity, and Inclusion** At blithequark, we believe that diversity creates a healthier atmosphere. We're an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **How to Apply** If you're a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. We look forward to hearing from you! Apply for this job