Introduction to blithequark and the FreshStart Employment Program At blithequark, we believe in the power of second chances and the importance of community engagement. Our FreshStart Employment Program is designed to offer opportunities to individuals who have been impacted by the criminal justice system, providing them with a chance to rebuild their lives and contribute to the community. As a Customer Service Representative in this program, you will play a vital role in providing information and services to the public, while also being part of a supportive and inclusive team. Job Overview The Customer Service Representative position at blithequark is a unique opportunity to work in a dynamic and fast-paced environment, interacting with customers and providing assistance on a wide range of topics. From responding to inquiries about water and sewer accounts, tax bills, and library materials, to scheduling tours and visits, you will be the face of blithequark and a key point of contact for the community. Key Responsibilities Provide information to the public, customers, or visitors in person, by telephone, and/or by mail, responding to questions and inquiries in a professional and courteous manner Assist callers with scheduling tours or visits, and provide directions to customers as needed Research and respond to telephone and walk-in inquiries from customers regarding water and sewer accounts, tax information, birth and death certificates, zoo or library operations, and other topics Provide customer service by issuing library cards, updating customer accounts and records, and performing other related tasks as assigned Contact various utilities or departments to verify customer accounts and ensure information is accurate Schedule instructors to visit area schools and conduct education classes about the zoo, and promote the children's zoo by being a liaison between the zoo and schools Make reservations for schools, publish group visits and special events scheduled for the zoo and aquarium, and collect payments from group visitors as needed Log, route, track, code, and enter requests received from citizens for processing, and research a variety of complaints and/or requests to respond to citizen inquiries Receive and route incoming calls, provide quality directory assistance to citizens and city employees, and operate computer to access telephone directory to provide required information Essential Qualifications To be successful in this role, you will need: A high school diploma or GED Two (2) years of customer service experience requiring heavy phone/public contact, which involved cashiering, data entry, analyzing accounts, and/or complaint resolution PC/data entry skills and effective communication skills Ability to deal tactfully and diplomatically with members of the public who may be irate or impatient Knowledge of policies and procedures related to billing, payment, and adjustment of accounts, tax records, library procedures, and birth and death certificates Ability to make decisions and work in a fast-paced environment Preferred Qualifications While not required, the following qualifications are preferred: English/Spanish bilingual skills Knowledge of the principles and practices involved in customer service Experience working in a government or public service environment Valid driver's license with a good driving record (for some positions) Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative in the FreshStart Employment Program, you will have access to training and development opportunities, as well as the chance to work in a dynamic and supportive team environment. You will also have the opportunity to develop your skills and knowledge in areas such as customer service, communication, and problem-solving. Work Environment and Company Culture blithequark is a supportive and inclusive workplace, committed to providing a positive and respectful work environment for all employees. We value diversity and promote a culture of inclusivity, respect, and empathy. As a Customer Service Representative, you will be part of a team that is dedicated to providing excellent service to the community, and you will have the opportunity to make a real difference in the lives of our customers. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, as well as a range of perks and benefits, including: Opportunities for career growth and development Comprehensive training and support A supportive and inclusive work environment Access to employee benefits and perks, such as health insurance, retirement plans, and paid time off Conclusion If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Customer Service Representative position at blithequark. As part of the FreshStart Employment Program, you will have the opportunity to make a real difference in the lives of our customers, while also being part of a supportive and inclusive team environment. Don't miss out on this opportunity to join our team and start your career with blithequark today! Apply for this job