Introduction to blithequark At blithequark, we are a dynamic and growth-oriented company that values innovation, customer satisfaction, and employee growth. Due to our expansive growth, we are seeking highly motivated and customer-focused individuals to join our team as Part Time Remote Customer Service Representatives. As a remote position, this role is open to any qualified applicant in the United States, offering the flexibility to work from the comfort of your own dedicated quiet workspace. Job Overview In this role, you will have the opportunity to provide technical assistance and support to blithequark's internal and external clients, trading partners, and vendors who utilize our products. As a key member of our customer service team, you will answer inbound phone calls in an efficient, courteous, and accurate manner, assessing customer needs and offering solutions to ensure a superior customer experience. With a Monday to Friday schedule and no late hours or weekend work, this part-time position offers a great work-life balance, with 20 hours of work per week, although you will be required to complete full-time hours for two weeks of training. Key Responsibilities Answering a high volume of inbound technical phone calls and resolving customer inquiries in a professional and courteous manner Troubleshooting, diagnosing, and resolving technical issues with high First Contact Resolution rates (FCR) Following established policies, procedures, processes, and workflows to ensure appropriate resolution of issues of limited scope Documenting all issues, comments, and resolutions in appropriate software system applications Providing excellent verbal communication and written documentation skills, with strong customer service skills and the ability to work in a fast-paced team environment Essential Qualifications To be successful in this role, you will need to possess a high school diploma, GED Certificate, or equivalency, with an associate or bachelor's degree in healthcare management preferred. A minimum of two years' experience in customer service, including six months in a lower-level customer care representative role, is also required. Understanding of the insurance industry, electronic claims, medical office knowledge, and/or coding/billing is preferred, although not essential. Technical Competencies Technical expertise with specialized applications, including knowledge of hardware, software, applications, and preferred vendor systems Knowledge of claim formats (e.g., ANSI, NSF, and Print Image) and HIPAA transactions sets (e.g., 837, 835, 270/271, and 276/277) is preferred Behavioral Competencies Excellent verbal communication and written documentation skills Strong customer service skills, with the ability to work in a fast-paced team environment Excellent organizational skills, with the ability to work in a dynamic environment and adapt to innovative approaches Career Growth Opportunities At blithequark, we offer excellent career growth opportunities for solid performers, with a clear career path within our call center and opportunities for growth throughout our organization. As a successful customer service representative, you will have the opportunity to develop your skills and knowledge, with the potential to move into more senior roles or explore other areas of the business. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment, with a strong focus on employee growth and development. Our company culture is built on values of innovation, customer satisfaction, and teamwork, with a commitment to providing a positive and inclusive work environment for all employees. As a remote worker, you will be part of a virtual team, with regular communication and support from your colleagues and managers. Compensation, Perks, and Benefits The hourly rate for this position is between $17.50 and $19.00 per hour, depending on experience and other qualifications of the successful candidate. This position is also eligible for blithequark's discretionary annual incentive program, based on performance and subject to the terms of blithequark's applicable plans. In addition to competitive compensation, we offer a range of benefits, including medical, dental, vision, and life insurance, paid holidays, paid time off, a 401(k) plan, and long-term and short-term disability insurance. Conclusion If you are a motivated and customer-focused individual, with a passion for providing excellent customer service, we encourage you to apply for this exciting opportunity to join blithequark as a Part Time Remote Customer Service Representative. With our commitment to employee growth and development, competitive compensation and benefits, and dynamic work environment, this is a great opportunity to take your career to the next level and be part of a successful and growing company. Apply now to join our team and start your journey with blithequark! Apply for this job