At arenaflex, we're committed to providing exceptional customer experiences that exceed our customers' expectations. As a leading provider of comprehensive waste management environmental solutions, we're seeking a highly skilled and motivated Customer Call Center Representative to join our team. If you're passionate about delivering outstanding customer service and have a strong background in customer-facing roles, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is North America's largest comprehensive waste management environmental solutions provider. With a strong commitment to putting people first and achieving success with integrity, we're driven to provide innovative infrastructure and capabilities in recycling, organics, and renewable energy. Our team is dedicated to helping our customers achieve their sustainability goals, and we're proud to be a leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America.
**Job Summary**
As a Customer Call Center Representative at arenaflex, you'll be the face of our company, interacting with customers via multiple channels, including phone, email, live chat, and self-service channels. You'll be responsible for handling a high volume of customer inquiries, resolving issues efficiently, and providing exceptional customer service. Your ability to consistently provide an exceptional level of customer service, explain complex issues in simple terms, and demonstrate de-escalation techniques will be critical to your success.
**Key Responsibilities**
* Fields customer service inquiries and handles customer service transactions independently and proficiently
* Demonstrates active listening skills, confirms understanding of customer needs, issues, and requests
* Uses authorized systems to gather information, provide information, and/or update customer records
* Provides standard information and education regarding service options, charges, billing, and contracts
* Demonstrates ownership of the customer issue by providing one call resolution
* Makes every reasonable attempt to resolve the customer's issue and exhausts all other solutions before escalating the customer's query
* Serves as an advocate for customers with repeat issues by engaging the right department and people within arenaflex
* Communicates concise and accurate information
* Listens for and identifies opportunities to cross-sell additional products and services
* Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information
* Supports other service lines when required
* Attempts to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives
* Meets or exceeds service and operational standards established for the call center, including attendance, adherence, quality, productivity, safety, and timeliness goals
* Completes cross-training with Operations, Sales, and Billing
**Supervisory Responsibilities**
This role has no supervisory duties.
**Qualifications**
* Education: High school diploma or G.E.D (accredited)
* Experience: One (1) year of previous customer service experience (in addition to education requirement)
* Remote Work Requirements:
+ High Speed Internet (Minimum 50mbs download and 10mbs upload)
+ A private workspace in which the employee is able to work the entirety of their shift without interruptions or distractions
+ The ability to physically connect the computer to the modem or router
* Other requirements associated with remote work positions include:
+ Excellent verbal, written, and analytical skills
+ Computer skills – MS Office
+ Typing Skills
+ Professional phone etiquette
+ Ability to multitask
+ Ability to react well under pressure and treats others with respect
+ Identifies and resolves problems in a timely manner
+ Prioritizes and plans work activities
+ Focuses on solving conflicts and listening to others without interrupting
+ Is consistently at work and on time
+ Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards
+ Balances team and individual responsibilities and helps build a positive team spirit
+ Adapts and able to deal with frequent changes in the work environment
+ Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments
+ Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner
**Work Environment**
* Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day
* Required to exert physical effort in handling objects less than 30 pounds rarely
* Normal setting for this job is: office setting
**Benefits**
At arenaflex, each eligible employee receives a competitive total compensation package including:
* Medical, Dental, Vision, Life Insurance, and Short Term Disability
* Stock Purchase Plan
* Company match on 401K
* Paid Vacation, Holidays, and Personal Days
**Why Join arenaflex?**
* We're a leader in the waste management industry, providing innovative solutions to help our customers achieve their sustainability goals
* We're committed to putting people first and achieving success with integrity
* We offer a competitive total compensation package and a range of benefits to support your well-being
* We're a stable and growing company with opportunities for career growth and development
* We're passionate about making a positive impact on the environment and our communities
**How to Apply**
If you're a motivated and customer-focused individual with a strong background in customer service, we encourage you to apply for this exciting opportunity. Please submit your application today and join our team at arenaflex.