Are you a highly motivated and customer-focused individual looking to make a difference in the lives of others? Do you possess excellent communication skills in both English and Spanish, and are you comfortable working in a fast-paced environment? If so, we invite you to join blithequark as a Bilingual Customer Service Representative, working from the comfort of your own home. **About blithequark** At blithequark, we are committed to providing exceptional customer service and support to our clients, while also fostering a culture of growth, innovation, and inclusivity. Our mission is to be the best and make each person's life better, by creating and ever-growing number of career development opportunities, and being the partner of choice for all our clients. **Our Culture** We believe in leading by example, and our team members and supervisors embody and live the blithequark Mission & Values. We offer a range of benefits and perks, including: * Further your education and earn a college degree through our blithequark University scholarship program * FREE access to personal and professional support through the blithequark care coaches * Medical, dental benefits, vision, and life & accident insurance for full-time employees * Paid time off * A dynamic and supportive work environment that encourages collaboration, creativity, and growth **Job Summary** We are seeking highly skilled and motivated Bilingual Customer Service Representatives to join our team, working from home (100% remote) to field inbound calls from our customers, providing support for phone services and facilitating the addition of funds to inmate accounts. This role is crucial in helping families stay connected and ensuring the smooth management of inmate financial needs. **Responsibilities** As a Bilingual Customer Service Representative, you will be responsible for: * Responding to inquiries via inbound service, telephone interactions to address a variety of customer inquiries in a consistently polite manner * Forwarding specific inquiries as directed for priority resolution * Documenting each encounter/resolution in the computer tracking system * Retaining information and delivering on all customer requests/concerns with a friendly and professional demeanor * Working in a fast-paced, and at times, hectic environment while maintaining a professional attitude * Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance * Multi-tasking in several computer applications at once while holding a conversation with a customer **Requirements** To be successful in this role, you will need: * One year of previous call center experience * Strong communication skills in both English and Spanish, both verbal and written * Ability to attend 100% classroom training program * Passion to meet or exceed performance goals * Working in a time-sensitive environment * Computer savvy and able to resolve minor technical issues with minimal assistance **Work at Home Requirements** This opportunity requires that you have the following equipment to perform the job: * Desktop or Laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible) * Operation system – Windows 10 or newer * Webcam-Video available * The computer must have at least 4GB of RAM and a Processor speed – Dual Core 2 GHz or better * High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot * Upload speed of 3 Mbps; Download speed of 16 Mbps * The Internet service provider (ISP) must be highly stable with 1% or less packet loss * Latency under 100ms. * USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech recommended) 3.5 mm headsets and gaming style headsets are not approved. * Must have available cell phone, tablet or landline required for Multifactor authentication * Will require Two monitors or one 32” or larger monitor **Skills and Competencies** To succeed in this role, you will need: * Fully bilingual written and spoken, English and Spanish * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Strong computer skills and ability to learn new software and systems quickly **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees and providing opportunities for growth and development. As a Bilingual Customer Service Representative, you will have access to: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages collaboration, creativity, and innovation **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * Medical, dental benefits, vision, and life & accident insurance for full-time employees * Paid time off * FREE access to personal and professional support through the blithequark care coaches * Opportunities for career advancement and professional growth **Equal Opportunity Statement** blithequark is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. **How to Apply** If you are a motivated and customer-focused individual looking to make a difference in the lives of others, we invite you to apply for this exciting opportunity. Please visit our website at [insert website URL] to submit your application. **Contact Us** If you have any questions or require reasonable accommodations, please contact us at [insert email address]. We look forward to hearing from you and exploring how you can join our team at blithequark! 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