Customer Care Specialist II ? (DAY OR NIGHT SHIFT) - Full time - Part time Remote (remote)
The ideal Customer CARE Specialist is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to all our customers. This role is a fully remote, work from home position. Shifts: Full-time. Shift times will vary upon business need. Schedule flexibility, including nights. Training: Orientation: 1 week (Tuesday ? Friday) 7:00AM ? 4:00PM PST Training: 3 weeks (Monday ? Friday) 7:00AM ? 4:00PM PST A day in the life?
? Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone/email and/or chat contacts
? Provide Customers with critical service and product information, ensuring customer satisfaction
? Process orders and enter data into order entry system
? Track customer packages
? Other duties as assigned
You own this if you have?
? 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
? Excellent communication skills
? The ability to work in a fast-paced environment and demonstrate a high sense of urgency
? Understanding of computer systems and troubleshooting issues with minimal assistance
? Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
? A quiet, distraction free, secure home workspace
? The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
? Wired, high-speed Internet, Modem or Router w/ Ethernet Port ? Thin client must connect directly (No Satellite Internet or Wi-Fi)