Implementation Partner
The Team & Role We are looking for a Customer Onboarding Manager to develop and implement configuration and launch strategies for our clients. You will understand customers' current challenges in order to accelerate timely product adoption. This role is essential to our goal of providing support for clients in the onboarding phase and ensuring their long-term success. The SevenRooms Customer Success Team is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, deep product knowledge, always with a customer centric approach. You will be joining a growing team and reporting directly to the Senior Manager, Client Onboarding. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. What You’ll Do • Customer Success: Develop and manage all client onboarding activities from project kick-off, training, configuration, data migration and launch to accelerate time to first value • Project Management: Successfully and effectively manage simultaneous, diverse implementation projects on schedule, and with high customer satisfaction; projects include implementation of different solutions including reservation, waitlist, & table management; online ordering, POS, marketing automation, and more • Account Management: Collaborate directly with various external stakeholders to confirm goals, driving implementation of SevenRooms at their venue and tailor configuration and communication toward those those goals • Technical Aptitude: Be a product expert, able to help clients learn the platform effectively and optimize their utilization based off their business needs • Collaboration: Partner with Customer Success Managers and Sales Representatives to support customers toward product adoption Who You Are • 2+ years of experience working in challenging, customer-facing roles, ideally within the SaaS industry or hospitality technology • Outstanding written and oral communication skills • Detail-oriented, strong critical thinking and problem-solving abilities • Strong project management experience • Comfortable working in a fast-paced, startup environment; highly collaborative Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey