Are you a customer-focused individual with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than this exciting part-time opportunity at blithequark, where you'll have the chance to make a real impact on our customers' lives. As a Customer Support Representative at blithequark, you'll be part of a talented team that's dedicated to providing top-notch support to our clients. With a focus on remote work, you'll have the flexibility to work from anywhere, while still being part of a collaborative and supportive team. This is a temporary backfill opportunity, with a contract duration until January 24th, and the possibility of extension or conversion to a full-time role. **About blithequark** blithequark is a leading [industry/field] company that's passionate about delivering innovative solutions to our clients. With a commitment to excellence and a focus on customer satisfaction, we're always looking for talented individuals who share our values and are eager to make a difference. **Job Summary** As a Customer Support Representative at blithequark, you'll be responsible for providing exceptional support to our clients through various communication channels, including email and phone. You'll work closely with our teams to resolve issues, answer questions, and provide training and registration information to new users. With a focus on upselling and cross-selling opportunities, you'll also be responsible for updating user access and notifying external parties when upsell additions occur. **Key Responsibilities** * Support Ticket Triage: Review and prioritize incoming support tickets by filling in key details in Zoho Desk, gathering additional information from requestors, linking to existing issues, communicating with requestors, and assigning tickets to the appropriate team. * Account Access Updates: Manage revisions to the Lens Account Access Authorization Form (LAAAF) for existing organizations, including updating access permissions, removing users, and making changes related to Broker of Record (BOR) changes user removals. * Notification of Account Creation: Welcome new users by sending outreach communications that include training materials and registration information. * Zoho Desk (Help Desk) Monitoring: Monitor open help desk tickets for compliance with Service Level Agreements (SLAs), follow up with teams to ensure timely resolution, and address any tickets that are at risk of breaching SLA standards. * Upsell Additions: Update user access and notify external parties when upsell additions occur (e.g., HPT, Quantros, GIC). * Hand-Off Calls: Participate in Project Manager (PM) hand-off calls for new go-lives to understand organization-specific details and user access needs and follow up with clients by providing training materials and registration information. **Essential Qualifications** * At least 1 year of client-facing customer support experience * Microsoft Office, Excel, and other productivity software proficiency * Healthcare background/terminology experience * Great communication and ability to multitask **Preferred Qualifications** * Bachelor's degree * Zoho Desk experience **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Proficiency in Microsoft Office and other productivity software * Ability to multitask and prioritize tasks effectively * Strong attention to detail and organizational skills **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Support Representative, you'll have access to a range of training and development opportunities, including: * Ongoing training and coaching to help you develop your skills and knowledge * Opportunities for career advancement and professional growth * Access to a range of learning resources, including online courses and training programs * Collaborative and supportive team environment **Work Environment and Company Culture** As a remote part-time employee at blithequark, you'll have the flexibility to work from anywhere, while still being part of a collaborative and supportive team. Our company culture is built on a foundation of excellence, innovation, and customer satisfaction, and we're always looking for talented individuals who share our values and are eager to make a difference. **Compensation and Benefits** As a Customer Support Representative at blithequark, you'll receive a competitive hourly rate of $20-24 per hour, with exact compensation varying based on skills, experience, and education. You'll also be eligible for a range of benefits, including: * Medical, dental, and vision insurance * HSA, FSA, and DCFSA account options * 401k retirement account access with employer matching * Paid sick leave and/or other paid time off as provided by applicable law **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional support experiences, we'd love to hear from you. Please apply through our website, and don't forget to include your resume and a cover letter that highlights your skills and experience. We can't wait to hear from you and learn more about your qualifications and experience. Thank you for considering this exciting opportunity at blithequark! Apply for this job