Team Lead-Account Rep

POSITION OVERVIEW: Serve as Team Lead of account services while supporting complex customer inquiries and account management tasks. Responsible for reporting and summarizing operational data and bringing to the attention of management operational anomalies and changes in customer behavior. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: 1. Perform basic quality audits and provide feedback to internal and external team members. 2. Act as the primary escalation point for customer concerns or procedural challenges 3. Perform account updates, reconciliations and data integrity checks 4. Oversee onboarding of new clients/accounts and maintaining service-level standards 5. Ensure accuracy and compliance in all account activities and documentation 6. Contribute to process improvements and assist in implementing service enhancements 7. Participate in cross-functional meetings and represent the team in operational discussions 8. Serve as subject matter resource and train new team members 9. Comply with all applicable laws/regulations, as well as company policies/procedures 10. Perform other duties as assigned Minimum Education High School Diploma or General Education Diploma (GED) required Minimum Experience Four (4) years of experience in account support, client services or administrative operations Minimum Knowledge, Skills and Abilities • Strong knowledge of features of service, billing system and credit/collection policies • Excellent communication, time-management and conflict resolution skills • Exceptional attention to detail • Strong understanding of the transportation industry • Proficient in Microsoft Office Suite and account management software tools • Strong analytical skills and commitment to quality service standards • Ability to work independently and prioritize in a dynamic environment Preferred Qualifications: Pay Transparency: Pay: Additional Details: FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. • Know Your Rights • Pay Transparency If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at [email protected]. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.