[Remote] ServiceNow Platform Administrator - Remote

Note: The job is a remote job and is open to candidates in USA. Dunhill Professional Search & Government Solutions is seeking a ServiceNow Platform Administrator to manage and maintain the ServiceNow platform for optimal performance. The role involves system upgrades, user provisioning, reporting, and troubleshooting issues while collaborating with stakeholders to address system problems. Responsibilities • Tier 1 support of ServiceNow Platform Incidents, identifying issues and further troubleshooting efforts. • Collaborate with stakeholders to address system problems. • Serves as the back up to respond to user requests for system needs and upgrades or handles request that are more complex. • Troubleshoots and resolves complex problems in an efficient manner with little to no supervision. • Troubleshoot integration issues such as system/service accounts, API’s, User Management Certs, etc. • Manage Dashboards and reports to provide insights into platform usage, license allocations, and performance. • Support data driven decision making. Skills • U.S. Citizenship Required • 4-6 years of experience in information technology, systems administration or other IT related field • ServiceNow Certified System Administrator (CSA) Required • Extensive experience reviewing various system log files • HIWAVE management • Proficiency in ServiceNow administration and development • Knowledge of scripting languages like JavaScript, HTML, and CSS • Strong analytical skills to diagnose and resolve technical issues • Ability to communicate effectively with technical and non-technical stakeholders • Prior experience in IT Service Management (ITSM) • Other relevant certifications are optional Education Requirements • Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience Company Overview • Dunhill Professional Search & Government Solutions is an executive search and management recruiting firm. It was founded in 1952, and is headquartered in Wilmington, North Carolina, USA, with a workforce of 11-50 employees. Its website is https://www.dunhillsolutions.com.