[Remote] Market Associate

Note: The job is a remote job and is open to candidates in USA. Airbnb is a leading platform for unique stays and experiences, connecting hosts and guests globally. As a Market Associate, you will focus on the retention and growth of host entrepreneurs in your territory, helping them optimize their listings and enhance their success on the platform. Responsibilities • Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb. • Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality. • Secure availability over high compression dates, ensuring hosts maximize their revenue potential. • Educate hosts on product updates and policy changes, while channeling their feedback to internal teams. • Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform. • Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success. • Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs. Skills • 3+ years of experience in new sales, account management, or partner support. • Strong time management and prioritization skills, with the ability to manage multiple accounts effectively. • Proven experience working a book of business, driving engagement and growth through proactive account management. • Highly goal-driven, with a strong bias for action and persistence in the face of challenges. • Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person. • Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus). • Fluency in English & Spanish (mandatory). • Due to the nature of this position, the successful applicant will need to be based in the state of Georgia or Florida to be able to conduct their work. • 2+ years of hospitality/travel industry experience (nice to have). • Fluency in Portuguese (nice to have). Benefits • Bonus • Equity • Benefits • Employee Travel Credits Company Overview • Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.airbnb.com. Company H1B Sponsorship • Airbnb has a track record of offering H1B sponsorships, with 186 in 2025, 176 in 2024, 160 in 2023, 270 in 2022, 250 in 2021, 274 in 2020. Please note that this does not guarantee sponsorship for this specific role.