Registry and Technical Support Manager

Registry and Technical Support Manager (Remote – U.S.) ONCO, INC Salary: $120,000 – $145,000 per year Job Type: Full-time | Remote About ONCO ONCO, Inc. provides leading-edge cancer registry software and workflow solutions for hospitals and cancer programs nationwide. Our secure, SaaS-based platform helps clients improve data accuracy, streamline operations, and meet compliance standards — all while delivering exceptional customer support. Job Summary We’re looking for an experienced Registry and Technical Support Manager to lead our client support and implementation teams. If you’ve managed or run a technical help desk and enjoy leading teams that solve complex client issues, this role is for you. Cancer registry knowledge is a strong plus but not required. You’ll oversee Registry Support, Technical Support, and Implementation operations — ensuring issues are prioritized, resolved, and documented efficiently. The right candidate will bring both technical acumen and leadership skill to drive client satisfaction and operational excellence. Key Responsibilities • Manage and mentor the Registry Support, Technical Support, and Implementation teams. • Oversee daily help desk operations, ensuring prompt resolution and high-quality documentation. • Serve as escalation point for technical and client issues. • Track and improve key metrics (SLA, CSAT, resolution time). • Coordinate implementations, upgrades, and integration projects. • Collaborate cross-functionally with Product, Engineering, and Client Success to resolve complex issues and improve processes. Qualifications Required: • 5+ years in technical support, client support, or healthcare IT. • 2+ years leading or managing a technical help desk or support team. • Experience supporting SaaS environments, networking, APIs, or SQL. • Excellent communication and leadership skills. • Strong organizational and problem-solving abilities. • Bachelor’s degree in Health Information Management, Information Systems, or related field (or equivalent experience). Preferred: • Cancer registry experience or Certified ODS credential. • Familiarity with healthcare software systems, HL7/FHIR, and HIPAA compliance. Why Join ONCO • Mission-driven company improving cancer program outcomes. • Collaborative and supportive remote culture. • Competitive salary and benefits. • Opportunity to lead high-impact teams and shape process excellence.