Patient Communication Specialist

PaceMate™ Patient Communication Specialist (full-time, remote) Primary Location: All U.S. Locations (remote) Why work at PaceMate™? Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate™ is one of the nation’s fastest-growing companies in cardiac rhythm management software and remote monitoring. Combining the most technologically advanced cloud-native software, research-grade data, and seamless integrations, PaceMateLIVE™, the company’s flagship remote monitoring software platform, is enabling many of the nation’s most renowned electrophysiologists, device clinics, and healthcare systems to effectively manage their device patient populations. With PaceMate™ healthcare organizations can experience comprehensive interoperability and secure data exchange—significantly improving patient outcomes, reimbursements, and productivity. JOIN OUR TEAM Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies. We are currently seeking a Patient Communications Specialist. This position is a customer facing role which supports both patients and cardiology clinic customers. The Patient Communication Specialist facilitates accurate, timely and smooth interactions within the PaceMate™ professional community PaceMate™ offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: 1. Patient Support and Communication • Make and receive calls to assist patients with their implanted cardiac device remote monitors. • Follow up with repeated calls as needed to obtain remote transmissions. • Monitor internal database to identify and assist patients with disconnected transmitters or overdue transmissions. • Display empathy and provide excellent service to patients and customers. 2. Compliance and Scheduling • Adhere to CMS guidelines and PaceMate standards for cardiac device remote monitoring scheduling. • Communicate electronically with customers regarding patient situations. 3. Data Management • Accurately track and submit calling and scheduling data. • Maintain detailed records of patient interactions in the internal database. 4. Collaboration • Coordinate with team members to ensure seamless patient care and support. • Provide feedback for process improvements. • Demonstrate ability to work autonomously, multi-task, organize, and prioritize work. • Collaborate with internal departments to meet customer's needs. • Assist leadership with projects as directed. QUALIFICATIONS: • Excellent verbal and written communication. • Strong organizational and multitasking abilities. • Ability to display empathy and patience. • Proficiency in electronic communication tools and database systems. An individual must be able to perform each Essential Function of the job satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Nothing within this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. EDUCATION, TRAINING, AND EXPERIENCE: • High school diploma/GED required; College or technical degree, health care related certification and or equivalent experience preferred • Demonstrated ability to always remain professional and courteous with customers • Basic cardiology knowledge required; Cardiology, electrophysiology, or cardiac device experience preferred • Excellent internet and technology skills required • Experience working effectively and productively within a remote environment preferred REQUIRED EQUIPMENT • Must have access to stable, reliable internet access • Must have quiet, dedicated workspace. REPORTING RELATIONSHIPS Supervised by: Patient Communications Manager Supervises: None Compensation: On top of a Robust Benefit Package, we are targeting a compensation range of $21.60 - $22.60 per hour, depending on education, experience and certifications. PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, and frequently communicate with customers and employees. Must be able to exchange accurate information, with the ability to effectively, utilize voice over internet protocol; and repetitive motions using fingers and forearms in data entry. About PaceMate Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.