Duties & Responsibilities:
Summary/objective
The Junior Remote Technician will undergo a structured 2-year apprenticeship to develop expertise in vehicle diagnostics, programming, and calibration. The apprentice will work under the supervision of experienced technicians, using state-of-the-art diagnostic tools to remotely assist with vehicle repairs, troubleshooting, and advanced driver-assistance system (ADAS) calibrations. The apprenticeship will combine hands-on technical training, classroom learning, and mentoring to prepare the candidate for a full-time role as a Remote Diagnostic Technician.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Perform remote vehicle diagnostics using proprietary tools and OEM software to identify issues with vehicle systems, including electrical, mechanical, and software-related faults.
- Assist in remote vehicle programming of control modules, software updates, and resets of vehicle systems.
- Support ADAS calibrations, including camera and sensor systems, using OEM-level tools and procedures.
- Collaborate with on-site technicians and body shops to ensure accurate diagnostics and repair processes are followed remotely.
- Follow OEM repair procedures to guarantee that vehicles are restored to their factory specifications.
- Provide excellent customer service, communicating diagnostic findings and repair solutions to on-site technicians and shop managers.
- Document and log diagnostic data into internal systems for quality assurance and future reference.
- Participate in continued learning by attending training sessions and completing certification programs to stay up to date with evolving vehicle technologies and diagnostic procedures.
- Other Duties: Please note this job description is not designed to cover all possible activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Minimum Qualifications:
- No prior professional experience required just an interest in the automotive trade
- Basic knowledge of automotive systems, including electrical, mechanical, and software components.
- Strong problem-solving abilities and analytical skills for vehicle troubleshooting
- Ability to follow OEM diagnostic and repair procedures and work according to established industry standards.
- Excellent communication skills for relaying technical information to non-technical staff.
- Attention to detail and commitment to maintaining accuracy in diagnostics and repairs.
- Ability to handle pressure and troubleshoot issues in a fast-paced environment.
Preferred Qualifications:
- Any hands-on automotive repair experience (e.g., in a workshop, at school, or through personal projects) will be advantageous.
- Familiarity with diagnostic tools and automotive repair software is an advantage (training will be provided).
- Self-motivated, high energy and a customer-focused perspective
- Proficient in customer service / reporting
- Strong teamwork and collaboration abilities, especially when working remotely with other technicians and customers.
Supervisory responsibilities
This role has no supervisory responsibilities.
Work environment
This job operates in a professional office environment and routinely requires the use of standard office equipment, such as computers, phones, and printers.
Physical demands
Physical requirements include occasional lifting/carrying of 25 pounds; visual acuity, speech and hearing; hand and eye coordination and manual operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment.
Travel required
No travel is required for this position.
Work authorization/security clearance requirements
N/A