Qualifications & Requirements
• Required: High School diploma; GED equivalent
• Preferred: Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience
• Required: At least one year in a customer-facing role
• Preferred: Three years in a customer facing role; three years in a call center
• Strong customer service and relationship background, strategic thinking, effective communication and business writing skills
• Must have strong research or analytical skills, attention to detail, effective problem solver and influencing skills
• Must have a strong sense of urgency and be empowered to make timely and informed decisions
• Building collaborative relationships within POM, Supply chain/OTC organization and our external partners
• Knowledge of supply chain, Order Management, and Customer Services processes and systems.
• Knowledge of the CCNA Product Supply system, Order Management and Salesforce & SAP is a plus. Other systems used include CRM Database, MS Office; Outlook, Word, Excel, SharePoint, Genesys
• Ability to excel and contribute in a fast paced and changing work environment with accuracy while meeting SLA’s and deadlines
• Express ideas precisely, persuasively and effectively; listens and responds appropriately to Customers and co-workers and all levels of management in an effective professional manner.
• Commitment to and passion for continuous improvement.
• Ability to understand overall Company objectives and manage competing project and tasks
• Roles within this organization include teleworking and remote working. Candidate must be able to work independently with minimal daily supervision