Job Description: • Overall supervision of Customer Service employees. • Accountable for member/provider satisfaction, retention, and growth. • Develops, motivates, evaluates and coaches staff on work procedures. • Visible and available to staff to answer questions and monitor calls. • Monitors all performance measures and allocates resources. • Develop and maintain strong collaborative relationships with constituents. • Attract, select, and retain high caliber talent. • Acts as liaison between staff and other areas, including management. • Proactively analyzes constituent data and identifies trends. Requirements: • 2+ Years experience with Dental claim/call center environment. • Experience with Microsoft-based applications • Working knowledge Dental Workflows, policies and procedures. • Supervisory experience • High School Diploma Benefits: • Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs • Confidential counseling and financial coaching • Paid time off • Flexible work schedules • Family leave • Dependent care resources • Colleague assistance programs • Tuition assistance • Retiree medical access and many other benefits depending on eligibility. Apply tot his job