Description: Atlas Coffee Club is seeking a detail-oriented and reliable Social Media Comment freelancer to help us manage and engage with our community on Facebook and Instagram. As a member of our team, you’ll be responsible for screening comments on our social media posts, determining if they require a response, and selecting the appropriate pre-written response when necessary. Responsibilities: - Monitor comments on Atlas Coffee Club’s Facebook and Instagram posts daily. - Assess whether comments need a response based on provided guidelines. - Choose and post from a list of pre-written responses when engagement is needed. - Flag any comments that may require escalation to the customer support or social media management team. - Maintain a positive and brand-aligned tone in all interactions. Requirements: - Previous experience in social media management, customer service, or community moderation. - Strong understanding of Facebook and Instagram platforms. Excellent judgment and the ability to make quick decisions based on guidelines. - Strong communication skills with attention to detail and brand voice. - Availability to check comments throughout the day, including some weekends, if possible. Preferred Skills: Familiarity with CS tools like Gorgias or Zendesk.