Welcome to blithequark At blithequark, we are a global technology company that empowers cloud-driven organizations to harness the full potential of the cloud, driving business growth and innovation. By combining data, technology, and human expertise, we ensure our customers operate in a well-architected and scalable state, from planning to production. Our team is dedicated to delivering exceptional customer experiences, and we are now seeking a highly skilled Senior Customer Success Manager to join our global Customer and Product Success team. About the Role This exciting opportunity is based remotely in the UK, Ireland, Spain, or Estonia, and is also available to independent contractors in Eastern Europe. As a Senior Customer Success Manager at blithequark, you will play a vital role in leading our most strategic accounts as a partner and trusted advisor. You will be responsible for developing strong customer relationships that promote retention through customer-realized value, and will thrive at the intersection of cloud technology, financial operations, and customer impact. Key Responsibilities Own a portfolio of strategic accounts across the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion Deliver and enhance customer training and education on the blithequark console Build deep and healthy relationships with key stakeholders (CFOs, FinOps leads, engineers, cloud architects) to align our solutions to their business goals Identify risk utilizing health scores, product usage, and customer sentiment, and create mitigation plans in collaboration with blithequark Account Managers, Technical Account Managers, and senior leadership Ongoing collaboration and relationship building with internal stakeholders like Sales, Account Management, and Product Management Evaluate and analyze customer needs and share information with the blithequark organization Build trust and transparency with customers and act as a customer advocate (operate as the “voice of the customer”) Escalate problems and customer feedback to the engineering team, product managers, and other departments Maintain a detailed understanding of blithequark’s products and services and customer use cases to advise customers on how to leverage blithequark solutions more effectively Contribute to the growth and refinement of the Customer Success Manager function at blithequark, helping to optimize existing processes and actively enhance all Customer Success initiatives Essential Qualifications 5+ years of experience in Customer Success in a B2B SaaS company 1-2 years of experience with a public cloud platform like GCP, AWS, or Azure Experience with Customer Success tooling (such as Planhat, Gainsight, Churnzero) Experience driving success plans and achieving customer targets/goals/objectives Exceptional ability to communicate and foster positive business relationships with our customers and staff Demonstrated ability to learn new technologies and products quickly, and understand how customers use them to drive strategic success Experience analyzing and optimizing existing processes in the customer success department A proven track record of creative problem-solving on internal and customer-facing issues Accountability and personal organization are a must Highly motivated team player with a positive outlook and a can-do attitude, preferably with a great sense of humor Curiosity and self-motivation to learn and develop professional competencies Fluency in English to a professional degree (verbal and written) Preferred Qualifications Experience with finance or data analytics Cloud Provider (AWS, Azure, GCP) and/or FinOps Certifications Additional languages: French, Spanish, Italian Career Growth and Development At blithequark, we are committed to the growth and development of our team members. As a Senior Customer Success Manager, you will have access to a range of training and development opportunities, including professional development stipends, peer recognition programs, and unlimited vacation time to ensure you can recharge and pursue your passions. Our goal is to empower you to be your best self, both personally and professionally, and to make a meaningful impact on our customers and our business. Company Culture and Values At blithequark, we pride ourselves on our unique and inclusive company culture. We believe in being entrepreneurial, pursuing knowledge, and having fun! Our core values are centered around being a team of “Many Do’ers, One Team,” where diversity is more than a goal – it’s our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success. Compensation and Benefits We offer a competitive compensation package, including a range of benefits such as health insurance, parental leave, employee stock option plans, home office allowances, and flexible working options. Our goal is to provide a comprehensive and supportive environment that allows you to thrive, both personally and professionally. Conclusion If you are a motivated and experienced Customer Success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Senior Customer Success Manager at blithequark, you will be part of a dynamic and innovative team that is shaping the future of cloud technology and FinOps. Don’t miss out on this chance to join our team and make a meaningful impact on our customers and our business. Apply now and become a part of the blithequark family! Apply for this job