Note: The job is a remote job and is open to candidates in USA. Campspot is a company dedicated to enhancing the camping experience for all. They are seeking a Strategic Accounts Software Support Specialist to assist strategic partners with software support requests and manage customer inquiries through various communication channels.
Responsibilities
- Serve as a primary point of contact for our strategic customers
- Develop a deep understanding of each customer's business, goals, and challenges
- Build and maintain strong, long-lasting relationships with key stakeholders
- Manage and own a queue of strategic account support tickets
- Provide assistance for additional customer support requests as required
- Proactively address customer inquiries, issues, and concerns
- Collaborate with cross-functional teams to deliver exceptional service and support
- Provide exceptional customer service and work with a strong sense of urgency
Skills
- 1-2 years in a customer service, account management, or software support position
- Excellent written and verbal communication skills
- Patient and courteous demeanor when working with customers
- Availability to work the above-mentioned schedule
- Attention and obsession with detail and accuracy
- Effectively and efficiently solve problems ranging in difficulty
- Demonstrated ability to manage multiple, simultaneous, and sometimes competing priorities
- Available to start immediately
- 3 years experience in customer service or related role
- Experience working in the recreation/hospitality/tourism industry
- Experience working with Software as a Service (SaaS)
- Proficient in Google Business Suite and Microsoft Office, specifically MS Excel
Benefits
- Medical, dental, vision, life, and disability insurance options at affordable rates
- 401(k) plan with employer match
- Flexible PTO
- Remote-first workplace
- Employee camping credit to encourage getting outdoors and experiencing our product!
Company Overview
Campspot is the leading platform for finding and booking campgrounds and RV parks It was founded in 2015, and is headquartered in Grand Rapids, Michigan, USA, with a workforce of 51-200 employees. Its website is https://www.campspot.com.
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