Note: The job is a remote job and is open to candidates in USA. Blue Water Thinking is a company dedicated to supporting Federal clients in achieving their Agency goals. They are seeking a SolarWinds Monitoring Engineer to implement engineering strategies for a distributed SolarWinds environment, focusing on Application Performance Monitoring and managing ServiceNow SolarWinds tickets.
Responsibilities
- Execute the daily activities of ServiceNow SolarWinds tickets e.g., add/remove, maintenance mode, discovery, custom properties etc. for Application/Hardware Performance Monitoring efforts
- Create documentation of all steps and training for application customer and enable integration of SolarWinds process SolarWinds tickets, development of single pane of glass dashboards, including integration with ServiceNow ITSM
Skills
- 1 to 2+ years of experience with SolarWinds, processing SolarWinds Tickets, installing agents, SNMP/WMI polling, APIs, performance monitoring tool alerts, dashboards, and data trend analysis in a monitoring tool
- Experience with maintaining SolarWinds processes
- Experience in data engineering with SolarWinds for both ingestion and extraction for custom properties
- Experience with ServiceNow (SNOW) ITSM. Execute on data calls for reporting
- Experience with Windows and Linux Operating systems, services, daemons, containers, and VMs
- Experience with troubleshooting and identifying SNMP/WMI polling issues
- Ability to obtain a security clearance
- HS diploma or GED and 13+ years of relevant professional experience or BA or BS degree in computer science, electronics engineering, or other engineering or technical discipline with 5+ years of relevant professional experience
- Experience with Agile frameworks
- Experience with the VA
- Experience with ServiceNow Visual Task Boards and service ticket management
- Possession of excellent verbal and written communication skills
Benefits
- Health insurance (medical, dental and vision)
- Paid time off
- Federal holidays
- Matching 401(k) plan
Company Overview
Blue Water Thinking provides medical claims management, IT Program Management, and healthcare services. It was founded in 2017, and is headquartered in Washington, District of Columbia, USA, with a workforce of 51-200 employees. Its website is https://bw-thinking.com.
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