About Oracle Energy & Water – Powering the Future of Utilities
At Oracle Energy & Water, we deliver a comprehensive, cloud‑native platform that empowers electric, gas, and water utilities to transform their operations and enhance the customer experience. Our cutting‑edge suite of solutions—spanning asset management, demand‑side programs, and advanced analytics—helps utilities reduce costs, streamline workflows, and meet the evolving expectations of a sustainability‑focused world. As part of the broader Oracle family, we combine the stability of a Fortune‑100 technology leader with the agility of a modern SaaS business, enabling our clients to innovate faster while maintaining unwavering reliability.
Why This Role Matters
Our Client Success Specialist III is the linchpin between Opower’s sophisticated product portfolio and the utilities that depend on it. In a remote, fully‑distributed environment, you will be the trusted advisor who guides customers through implementation, adoption, and continuous optimization of our behavioral‑based energy‑efficiency programs. Your expertise will directly influence how millions of households and businesses reduce their carbon footprint while utilities achieve regulatory compliance and operational excellence.
Position Overview
As a senior member of our Client Success team, you will own the end‑to‑end relationship with assigned utility clients. This includes steering complex SaaS deployments, collaborating with cross‑functional delivery teams, and acting as the voice of the customer within Opower’s product and engineering groups. You will champion client goals, drive revenue‑expanding opportunities, and ensure that every project is delivered on time, within scope, and to the highest quality standards.
Key Responsibilities
- Strategic Client Partnership
- Serve as the primary point of contact for a portfolio of utility clients, building senior‑level relationships based on trust and results.
- Deeply understand each client’s business objectives, regulatory pressures, and energy‑efficiency targets.
- Translate client goals into actionable project plans that align with Opower’s product roadmap.
- Delivery Leadership & Project Management
- Collaborate with Implementation Engineers, Configuration Analysts, and Support Engineers to orchestrate multi‑phase SaaS deployments.
- Define and communicate resource requirements, timelines, and milestones to both internal teams and client stakeholders.
- Proactively identify risks, lead issue‑resolution discussions, and serve as the escalation point for critical client concerns.
- Maintain rigorous project documentation, status reporting, and post‑implementation reviews.
- Product Advocacy & Expertise
- Develop deep technical knowledge of Opower’s product suite—including demand‑response, feedback loops, and engagement analytics.
- Translate complex technical concepts into clear, compelling language for diverse audiences, from C‑suite executives to field technicians.
- Provide thought‑leadership on best practices for behavioral program design, data‑driven engagement, and regulatory compliance.
- Partner with Professional Services and R&D to influence future feature development based on client feedback.
- Revenue Growth & Expansion
- Collaborate closely with the Sales organization to identify upsell and cross‑sell opportunities within existing accounts.
- Assist in creating business cases for new product adoption, demonstrating ROI and alignment with utility strategies.
- Lead client‑focused workshops and executive briefings that showcase value, driving higher adoption rates and contract renewals.
- Communication & Stakeholder Management
- Facilitate regular status meetings, executive briefings, and performance reviews with clients and internal leadership.
- Escalate critical issues to senior management promptly, ensuring swift resolution and minimal impact to client operations.
- Maintain a consistent cadence of communication—email updates, dashboards, and webinars—to keep all parties informed and engaged.
Essential Qualifications
- Education: Bachelor’s degree (BS/BA) required; an MBA, MS, or relevant certifications (e.g., PMP, CSPO) are strongly preferred.
- Experience: Minimum 4 years of professional experience in technology consulting, SaaS account management, or enterprise software services, preferably within the utility or energy‑efficiency sector.
- Client‑Facing Skills: Proven track record of building senior‑level relationships and delivering measurable outcomes for complex B2B clients.
- Project Management Acumen: Demonstrated ability to lead multi‑disciplinary teams, manage competing priorities, and deliver projects on schedule and budget.
- Technical Fluency: Ability to grasp SaaS architecture, APIs, data integration, and analytics concepts; capable of translating technical details for non‑technical audiences.
- Communication Excellence: Exceptional written and verbal communication skills, with a talent for persuasive storytelling and clear documentation.
- Analytical Mindset: Strong numeracy and a data‑driven approach to problem‑solving, comfortable interpreting dashboards and KPI trends.
- Location: Based in the United States, preferably within the EST or CST time zones to align with client operating hours.
Preferred Qualifications & Additional Assets
- Experience working directly with utility companies on demand‑side management or customer engagement programs.
- Familiarity with regulatory frameworks such as FERC, EPA, or state‑level energy efficiency mandates.
- Hands‑on experience with cloud platforms (AWS, Azure, Google Cloud) and SaaS deployment models.
- Certifications in Agile methodologies (Scrum Master, SAFe) or Lean Six Sigma.
- Previous exposure to product development cycles, beta testing, or feature‑feedback loops.
- Demonstrated ability to influence cross‑functional teams without direct authority.
Core Skills & Competencies for Success
- Strategic Thinking: Ability to see the big picture, align client goals with Opower’s vision, and chart long‑term success pathways.
- Customer‑Centric Mindset: Passion for delivering value, anticipating client needs, and exceeding expectations.
- Problem‑Solving: Creative, solution‑oriented approach to complex challenges, turning obstacles into opportunities.
- Collaboration: Strong team player who thrives in a remote, matrixed environment, leveraging diverse expertise to achieve results.
- Time Management: Proficiency in juggling multiple high‑priority initiatives while maintaining attention to detail.
- Continuous Learning: Commitment to staying current on industry trends, SaaS innovations, and emerging energy‑efficiency technologies.
Career Growth & Development Opportunities
Oracle invests heavily in employee development. As a Client Success Specialist III, you will have access to:
- Structured mentorship programs pairing you with senior leaders in product, sales, and professional services.
- Educational stipends for certifications, advanced degrees, or industry conferences (e.g., Energy Efficiency Conference, SaaS‑Summit).
- Internal mobility pathways to senior client‑success leadership, product management, or strategic consulting roles.
- Opportunities to lead high‑visibility initiatives—such as pilot programs for emerging markets or global product launches.
- Regular performance feedback cycles aligned with clear competency frameworks, ensuring transparent career progression.
Work Environment & Company Culture
Oracle champions a flexible, inclusive, and innovative workplace. Our remote‑first philosophy ensures you can work from the comfort of your home while staying connected through:
- State‑of‑the‑art collaboration tools (Oracle Cloud, Teams, Slack) that facilitate real‑time communication across time zones.
- Quarterly virtual “All‑Hands” gatherings, fostering a sense of community and shared purpose.
- Employee resource groups (ERGs) focused on diversity, sustainability, and continuous learning.
- A culture of psychological safety where ideas are welcomed, and failure is viewed as a learning opportunity.
- Dedicated well‑being programs, including mental‑health resources, virtual fitness classes, and flexible vacation policies.
Compensation, Perks, & Benefits
Oracle offers a competitive total‑reward package designed to attract and retain top talent. While exact figures vary by experience and location, the package typically includes:
- Base Salary: Aligned with industry benchmarks for senior SaaS client‑success roles.
- Variable Compensation: Performance‑based bonuses and commission structures (often split 60/40‑90/10), rewarding both individual and team achievements.
- Equity Opportunities: Potential stock grants or employee stock purchase plans to share in Oracle’s long‑term growth.
- Comprehensive Health Coverage: Medical, dental, vision, and tele‑health options for you and eligible dependents.
- Retirement Planning: 401(k) with company match, plus financial planning resources.
- Paid Time Off: Flexible vacation (13 days annually for the first three years, increasing thereafter), 11 paid holidays, and generous sick‑leave accruals.
- Family Support: Paid parental leave, adoption assistance, and childcare resources.
- Well‑Being Programs: Mental‑health counseling, employee assistance programs, and wellness stipends.
- Additional Voluntary Benefits: Auto, homeowner, pet insurance, and commuter benefits.
Commitment to Diversity, Equity & Inclusion
Oracle believes that diverse perspectives drive innovation. We actively recruit, retain, and promote talent from all backgrounds, and we provide accommodations throughout the hiring process. If you require any assistance or accommodation due to a disability, please let us know so we can support your application.
How to Apply
If you are ready to make a tangible impact on the future of utility services, thrive in a dynamic SaaS environment, and enjoy building lasting client partnerships, we want to hear from you. Submit your resume, cover letter, and any relevant certifications through the link below. Our recruitment team reviews applications on a rolling basis, and we encourage early submission to ensure full consideration.
Apply Now – Join Oracle Energy & Water’s Client Success Team
Take the Next Step
At Oracle, your career is more than a job; it’s a journey of growth, learning, and purpose. Become part of a global leader that empowers utilities to create a sustainable, energy‑smart future. We look forward to welcoming you to our remote team of innovators.
Apply Now