Note: The job is a remote job and is open to candidates in USA. TDS Telecom is dedicated to connecting people through innovative fiber internet technology. They are seeking a Business Sales Call Center Representative to manage and grow an existing customer base while acquiring new business accounts, focusing on sales and customer support.
Responsibilities
- Meet or exceed monthly sales and revenue growth goals for products and services via inbound/outbound calls
- Actively manage existing account base (via inbound-out bound calls/email), acting as their resource for sales negotiations, (includes moves, adds and changes to the account) to ensure we retain customers and reduce market churn
- Grow existing account base through inbound/outbound calls and emails
- Discuss with decision makers to uncover sales opportunities with new prospects and existing account base
- Serve as the resource for sales negotiation with existing small business accounts
- Create proposals, write, and submit accurate and timely new orders following the established sales process
- Respond and handle customer’s account incidents in a timely manner
- Customer follow-up on service orders and coordinate local technical teams and communicate with all other necessary teams as needed
- Work within a team to handle projects that improves customer’s services
- Provide referrals to the outside and account management teams for our MIP suite of products
- Maintain personal knowledge on product and service offerings (including new and upcoming services, products, and promotions), contact information, contact database(s), and activity and outcome reporting
Skills
- 1+ years sales experience with individual monthly quotas
- 1+ years customer service
- Experience working with executives, business owners and decision makers via the telephone and e-mail
- Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs
- Self-motivated and comfortable accepting responsibility for achieving defined sales targets
- Strong communication and interpersonal skills, oral and written
- Ability to establish and maintain excellent working relationships
- Advanced sales and/or customer service skills a plus
- Ability to adapt to rapid change and fast-paced environment while incorporating time management skills
- Working knowledge of Microsoft suite of products, as well as SABRE, DESI, MetaSolv, Cobra, and all customer information systems
Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Life Insurance
- 401(k) Plan
- Generous Vacation & Paid Sick Leave
- Seven Paid National Holidays & One Floating Holiday
- Paid Parental Leave (6 weeks after 12 months of employment)
- Adoption & Surrogacy Assistance
- Employee Assistance & Wellness Programs
- Short-Term & Long-Term Disability
- TDS Service Discounts
- Education Assistance
- Paid Volunteer Time
Company Overview
- TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to a mix of small to mid-sized urban, suburban and rural communities throughout the U.S. It was founded in 1969, and is headquartered in Madison, WI, US, with a workforce of 1001-5000 employees. Its website is http://www.tdstelecom.com.