[Remote] Associate Product Analyst - ePrescribing Platform

Note: The job is a remote job and is open to candidates in USA. DrFirst, Inc. is a Healthcare IT company that has been empowering providers and patients for 25 years through intelligent medication management. They are seeking a detail-oriented Product Analyst to support their ePrescribing team, focusing on the operational aspects of product development and ensuring high-quality standards throughout the development lifecycle. Responsibilities • Write detailed user stories, acceptance criteria, and technical requirements based on product manager guidance • Maintain and organize the product backlog, ensuring all requirements are clearly documented and prioritized • Create and update product documentation including feature specifications, user guides, and process documentation • Collaborate with UX team to ensure requirements align with design specifications • Facilitate backlog grooming sessions with engineering teams to refine user stories and estimate effort • Break down large features into manageable development tasks and ensure proper story sizing • Coordinate sprint planning activities and ensure development teams have clear, actionable requirements • Track and report on sprint progress, identifying blockers and ensuring timely resolution • Triage incoming bug reports and feature requests, categorizing by severity and impact • Work with QA team to reproduce issues and document detailed bug reports • Prioritize bug fixes based on customer impact and business priorities • Maintain issue tracking systems and ensure proper workflow management • Coordinate release planning activities across development, QA, and operations teams • Manage release documentation including release notes, deployment guides, and rollback procedures • Track feature delivery against release timelines and communicate status to stakeholders • Support post-release activities including monitoring and issue resolution • Serve as liaison between product team and customer support, providing technical guidance on product features • Analyze support tickets to identify product improvement opportunities and recurring issues • Create and maintain support documentation and troubleshooting guides • Escalate critical customer issues to appropriate development teams • Generate regular reports on product metrics, release progress, and team performance • Analyze user feedback and support data to identify trends and improvement opportunities • Create dashboards and visualizations to communicate key insights to stakeholders • Support A/B testing and feature validation activities Skills • Bachelor's degree in Business, Healthcare Administration, Information Systems, or related field • 1-3 years of experience in product management, business analysis, or similar role • Experience with ePrescribing systems, electronic health records, healthcare technology, or pharmacy systems • Familiarity with NCPDP SCRIPT Standard, and claims adjudication processes highly desired • Previous experience with agile development methodologies and tools • Proficiency with project management tools (Jira etc...) • Experience with documentation tools (Confluence etc...) • Strong Excel skills for data analysis and reporting • Understanding of software development lifecycle and testing processes • Strong attention to detail and organizational skills • Ability to analyze complex requirements and break them into actionable tasks • Experience with data analysis and creating meaningful reports • Problem-solving mindset with ability to identify root causes • Excellent written and verbal communication skills • Ability to work effectively with technical and non-technical stakeholders • Experience facilitating meetings and presenting to diverse audiences • Strong interpersonal skills for cross-functional collaboration • Process-oriented with focus on execution and delivery • Comfortable working in fast-paced, changing environment • Customer-focused with understanding of user needs • Detail-oriented with commitment to quality • Familiarity with AWS ecosystem and cloud-based development workflows • Knowledge of healthcare ePrescribing and interoperability standards (NCPDP SCRIPT, HL7, FHIR) • Understanding of pharmacy claims processing and adjudication workflows Benefits • Eligible for a Discretionary Performance-based bonus • Medical, dental, and vision insurance • 401K eligible after 3 months of employment, with 50% company match up to first 5% of salary contributed to the plan with a 3-year vesting schedule • HSA for eligible employees enrolled in the HDHP, with a generous company contribution up to $500 for individual coverage and $1000 for family coverage per year • 100% company paid short and long-term disability, AD&D, and group life insurance • Accrued annual paid time off (PTO) of 18 days for the first 3 years of service, increasing thereafter and 7 paid holiday days • Employee Assistance Program • Continuing Education funds up to $1500 annually for eligible programs after 1 year of service • Voluntary benefits including FSA, Hospital indemnity, Accident and Critical Illness insurances Company Overview • DrFirst has been transforming medication management for 25 years, helping providers and patients navigate a complex and often fragmented healthcare system. It was founded in 2000, and is headquartered in Rockville, Maryland, USA, with a workforce of 201-500 employees. Its website is http://drfirst.com. Company H1B Sponsorship • DrFirst, Inc. has a track record of offering H1B sponsorships, with 20 in 2025, 10 in 2024, 18 in 2023, 19 in 2022, 5 in 2021, 14 in 2020. Please note that this does not guarantee sponsorship for this specific role.