About the position
The Medical Records Coordinator is responsible for the processing and handling of all Medical Records requests under the direction of his/her manager(s) and/or Director(s); Respectfully interacts with all levels of staff; participates in department activities; promotes independence; adherence to the attendance policy; supports the company’s core values.
Responsibilities
• Maintains an understanding of medical records retention laws and regulations
• Manages and responds to ROI (release of information) requests for medical records
• Validates requests and authorizations for the release of medical information
• Gathers information from electronic charting and/or paper chart per request from patients, law offices, insurance companies, families, etc. and delivers the information accordingly
• Ensures that all medical records are protected and kept confidential, following all HIPAA regulations
• Completes clerical duties, including answering phones, responding to emails, scanning records as needed, etc.
• Identifies and reports wrong patient information in record to the Compliance department as soon as they are discovered
• Investigates and merges duplicate accounts
• Investigates reported deceased patients, marks patient as deceased and notifies DOR (Doctor of Record)
• Identifies potential audit requests from insurance companies and forward to appropriate personnel
• Prepares invoices for paid Medical Records requests if the patient has exceeded their 1 free copy in the year
• Maintains daily/monthly productivity reporting
• Assists Operations Manager with the management of paper charts from various acquisitions, including requesting the file from outside vendor, downloading and importing into EMR system
• Serves as a backup for adding providers into the EMR database for the Louisville Metro region
• Other duties, as assigned
Requirements
• Ability to fluently speak, read, and write in English.
• Ability to read and interpret documents such as safety rules, handbooks, policies, and procedure manuals
• Ability to communicate effectively, verbally and written, with all levels of staff and patients
• Effective verbal and written communication skills.
• Ability to interact with patients directly and patiently
• Ability to work independently
• Strong computer skills
• Good analytical and planning skills to assess training needs and develop/adjust the training program as needed
• EMR experience required
• High school diploma or GED required
• Must be a quick learner, organized, and team oriented
• Excellent communication and customer service skills
• Previous customer service experience
Nice-to-haves
• Prior medical office experience, preferred