1-800-FLOWERS.COM, Inc. is looking for a detail-oriented and highly analytical Marketplace Analyst to help drive performance, visibility, and profitability across their third-party marketplace channels. The role involves analyzing data, monitoring marketplace health, and uncovering opportunities to grow revenue across key platforms such as Amazon, Walmart, Instacart, and DoorDash.
Responsibilities
- Monitor daily marketplace performance metrics, including sales, conversion, traffic, pricing, profitability, and on-time delivery
- Build and maintain dashboards and reports (Tableau, Power BI, Looker, or similar)
- Analyze product, brand, and channel-level trends to identify growth opportunities and operational risks
- Conduct competitive benchmarking across pricing, ratings, reviews, assortment, delivery fees, and placement
- Track operational metrics such as cancellation rates, defect rates, customer satisfaction, and SLA compliance
- Support root-cause analysis for performance issues (listing suppressions, fulfillment disruptions, algorithm changes)
- Assist with dynamic pricing analysis and profitability modeling for perishable and non-perishable categories
- Collaborate with Marketplace Managers, Merchandising, Supply Chain, Customer Experience, Finance, and Digital Marketing teams
- Prepare insights and updates for weekly business reviews and leadership discussions
Skills
- Bachelor's degree in Business, Analytics, Economics, Marketing, or a related field
- 1–3+ years of experience in marketplace, eCommerce, digital merchandising, or retail analytics
- Strong analytical skills with proficiency in Excel/Sheets and data visualization tools (Tableau, Power BI, Looker)
- Ability to work with large datasets; SQL or API experience is a plus
- Strong attention to detail, organizational skills, and ability to thrive in a fast-paced retail environment
- Ability to translate complex data into clear insights for technical and non-technical audiences
- Collaborative mindset with experience working cross-functionally
- Familiarity with platforms such as Amazon Seller Central, DoorDash Merchant Portal, Instacart, or Walmart Marketplace
- Experience in floral, food, gifting, or perishable product categories
- Understanding of marketplace algorithms, search optimization, and fulfillment performance metrics
- Exposure to A/B testing, promotional analysis, or profitability modeling
Benefits
- Medical, dental, vision, life and disability insurance for the associate and family (if applicable)
- Flexible Spending Account
- Health Savings Account
- 401k retirement program
- Mental health resources/ Employee Assistance Program
- 80 hours of paid vacation time (accrued on an hourly basis)
- 9 paid holidays
- 30% employee discount across our family of brands
- Potential eligibility for annual merit-based wage increase, if applicable
Company Overview
- 1-800-FLOWERS.COM, Inc. It was founded in 1976, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.1800flowers.com.
Company H1B Sponsorship
- 1-800-FLOWERS.COM, INC. has a track record of offering H1B sponsorships, with 1 in 2026, 8 in 2025, 9 in 2024, 7 in 2023, 10 in 2022, 16 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.