Job Description:
We're seeking an exceptional Strategic Account Manager to drive growth and partnerships with our mid-market merchants at Extend, a cutting-edge technology company revolutionizing the $100 billion-per-year protection plan industry. As a key member of our team, you will develop and execute tailored growth strategies, foster strong relationships with merchants, and collaborate with cross-functional leaders to deliver measurable ROI and sustainable growth.
Key Responsibilities:
- Develop and execute new program launch strategies and ongoing growth optimization plans for a portfolio of mid-market merchants
- Lead growth and merchant relationship management, leveraging data-driven insights to identify areas of opportunity and drive business expansion
- Conduct quarterly business reviews with internal and external executive leadership, presenting key performance metrics and strategic recommendations
- Collaborate with cross-functional teams, including Risk, Analytics, and Marketing, to support merchant growth and drive adoption of new product features
- Manage promotional strategy and marketing development budgets, ensuring effective allocation of resources and maximum ROI
- Author long-term business plans, thinking strategically about optimization and growth opportunities
Requirements:
- Bachelor's degree with 1-3 years of experience in a dynamic startup environment, owning customer relationships and driving growth
- Exceptional written and oral communication skills, with a proven ability to collaborate across all organizational levels
- Strong analytical skills, with experience in project and program management, and a deep understanding of value drivers in revenue share business models
- Experience collaborating with C-Level executives, both internally and externally, and a talent for breaking down complex problems into actionable plans
- Familiarity with eCommerce, FinTech, and analytics reporting tools (Tableau, Snowflake, Salesforce, Shopify, SFRA, etc.) is a plus
What We Offer:
- Competitive salary: $70,000 base salary, plus $10,000 annually for On Target Earnings (OTE)
- Comprehensive benefits package, including full medical, dental, and vision benefits, and a 401(k) with financial guidance from Morgan Stanley
- Stock in an early-stage startup growing quickly, with a very generous and flexible paid time off policy
- Opportunity to work with a diverse and collaborative team in a supportive environment
How to Apply:
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