**Job Description:**
About blithequark
At blithequark, we're passionate about helping people live their best lives. As a leading provider of dental and vision benefits, we're dedicated to delivering exceptional customer service that exceeds expectations and fosters loyalty. Our mission is to empower individuals and families to enjoy life at its fullest, free from worry and uncertainty. We're committed to reducing uncertainty, growing assets, and protecting what matters most – all while promoting a culture of inclusivity, diversity, and community support.
Job Summary
We're seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. As a key member of our Group (dental and vision) insurance division, you'll play a vital role in driving business growth by providing exceptional service to our providers and insured members. This is an exciting opportunity to join a dynamic team that values innovation, collaboration, and employee well-being.
Responsibilities
As a Customer Service Representative at blithequark, you'll be responsible for:
- Exceeding standards of customer service through timely, courteous, and diplomatic handling of customer interactions.
- Answering inbound phone calls and communicating effectively with dental and vision professionals and insured members.
- Providing website and mobile app navigation support and password resets to customers.
- Meeting area production standards and Group metrics.
- Performing other duties as assigned to support business needs.
Requirements
To succeed in this role, you'll need:
- A high school diploma or equivalent.
- 0-2 years of related experience in contact center, customer service, dental office, and/or insurance settings.
- Excellent verbal and written communication skills.
- Ability to work overtime when required to support business needs.
- Demonstrated initiative when assessing situations.
- Proficient use of computer systems and keyboarding skills.
Preferred Qualifications
While not required, we prefer candidates with:
- Contact center, customer service, dental office, and/or insurance experience.
- Experience working in a fast-paced, dynamic environment.
- Knowledge of dental and vision benefits.
- Ability to work in a team environment and collaborate with colleagues.
What We Offer
As a valued member of our team, you'll enjoy:
- A starting pay rate of $18 per hour.
- Hiring/Retention Bonuses up to $850!
- Annual Short-Term Incentive (Bonus) Plan.
- Comprehensive Medical, Dental, and Vision insurance.
- 401(k) Retirement plan with a company match of up to 3%.
- Time off to care for yourself and others.
- Opportunities for professional development, career growth, and inclusion.
- Additional popular benefits, including tuition reimbursement, student loan repayment, an incentivized well-being program, adoption assistance, paid time off for volunteering, and career development opportunities.
Work Environment and Culture
At blithequark, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our company motto is "Fulfilling Life," and we take that job seriously. We prioritize employee well-being, community support, and providing quality products and services that help our customers create a brighter future. As a mutual-based organization, the return on our investment goes back into the company to benefit our members/customers.
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity, or any other characteristic protected by law.
How to Apply
If you're passionate about delivering exceptional customer service and want to join a dynamic team that values innovation and employee well-being, apply now! Visit our website to register as a candidate and take the first step towards a fulfilling career at blithequark.
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