**Job Description:**
At arenaflex, we're passionate about nourishing people and the planet. As a Customer Service & E-Commerce Supervisor, you'll play a vital role in supporting our Customer Service & E-Commerce programs, ensuring seamless checkout experiences, and delivering exceptional grocery delivery & pickup services at your assigned store. You'll be responsible for driving safety, quality, and team productivity while executing programs that meet arenaflex's high standards.
**Introduction to arenaflex:**
arenaflex is a leading retailer dedicated to providing high-quality products and exceptional customer experiences. Our commitment to sustainability, community involvement, and employee well-being sets us apart in the industry. As a Customer Service & E-Commerce Supervisor, you'll be part of a dynamic team that strives to make a positive impact on our customers, employees, and the environment.
**Key Responsibilities:**
As a Customer Service & E-Commerce Supervisor, you'll be responsible for:
* Delivering outstanding customer experiences and holding all Team Members accountable for delivering exceptional customer service
* Establishing clear expectations for balancing in-store customer service and completing online orders
* Monitoring in-store and online customer flow, assigning customer service-related and online order completion tasks to balance the needs of all customers
* Staying aware of relevant competitors and industry trends to ensure arenaflex remains competitive
* Ensuring an effective and efficient response to customer questions, requests, and/or concerns
* Building collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, such as Amazon delivery drivers
* Fostering a positive environment of outstanding teamwork, mutual respect, and exceptional morale
* Maintaining Team Member safety and security standards
* Ensuring compliance with relevant regulatory rules and standards
* Developing, coaching, mentoring, and motivating Team Members to sustain a high-performing team and minimize turnover
* Maintaining cleanliness of workspaces, including staging areas and coolers
* Ensuring the security of equipment, such as MSRs, phones, and currency counters
* Proactively identifying process improvement opportunities
* Consistently communicating and modeling arenaflex's core values, leadership principles, and supporting goals
**Essential Qualifications:**
* 12+ months of retail experience
* Ability to perform task management, balancing dynamic customer flows
* Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance)
* Excellent interpersonal, motivational, team building, and customer relationship skills
* Capable of teaching others in a positive and constructive manner
* Proficient with email, Microsoft Office, and operations-related applications
**Preferred Qualifications:**
* Experience in customer service, e-commerce, or a related field
* Knowledge of arenaflex's products and services
* Familiarity with arenaflex's core values and leadership principles
**Physical Requirements/Working Conditions:**
* Must be able to lift 50 lbs.
* In an 8-hour workday: standing/walking 6-8 hours.
* Hand use: Single grasping, fine manipulation, pushing, and pulling.
* Work requires the following motions: bending, twisting, squatting, and reaching
* Exposure to FDA-approved cleaning chemicals
* Exposure to temperatures <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), and >90 degrees Fahrenheit
* Ability to work in a wet and cold environment
* Ability to work a flexible schedule, including nights, weekends, and holidays as needed
* Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery
**Benefits and Perks:**
As an arenaflex Team Member, you'll enjoy a range of benefits and perks, including:
* Competitive compensation and benefits package
* Opportunities for career growth and professional development
* Comprehensive training and support
* Collaborative and dynamic work environment
* Discounts on arenaflex products and services
* Access to exclusive employee programs and events
**How to Apply:**
If you're passionate about delivering exceptional customer experiences and driving business success, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment where all Team Members feel valued and empowered to succeed.
**Apply Now:**