About the position Responsibilities • Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business. • Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance. • Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets. Requirements • 1 year or more of customer service experience • High school diploma or equivalent • Recognize and solve problems of mid-to-high level customer service issues • Computer experience • High speed internet (> 15 mbps) • While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) • Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in Benefits • Supportive of your career and professional development • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by our company values • Base wage starting at $17 per hour plus performance bonus opportunities • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Apply tot his job