Unlock your potential with a new role at arenaflex as a Future Opportunities - Customer Experience Concierge. Join our team in the heart of arenaflex and enjoy a dynamic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a clear and simple compensation of a competitive salary for this position.
**About arenaflex**
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Future Opportunities - Customer Experience Concierge, you'll be part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Our company values are built on a powerful backing promise to provide the world's best customer experience every day. We strive to uphold our company values and create a work environment where everyone feels seen, heard, and valued.
**Job Description**
The role of the Future Opportunities - Customer Experience Concierge will be to deliver superior service to customers visiting the arenaflex Centurion Lounge. As a member of our team, you'll be the face of arenaflex to our customers, acting as ambassadors of the brand. Working as a cohesive team, you'll have the ability to excite our customers and deliver on the brand promise. A successful Future Opportunities - Customer Experience Concierge will have a passion for delivering extraordinary service to our best customers, in a customer-facing environment.
**Key Responsibilities:**
* Welcome and provide access to customers upon arrival at reception
* Be accountable and take ownership of the customer's experience from beginning to end
* Create innovative ways to resolve customers' issues or concerns to win their brand loyalty
* Employ the Customer First philosophy in meeting customers' needs and expectations
* Provide concierge and lifestyle recommendations
* Provide travel consultation and minimal reservation assistance
* Accommodate needs of our customers, by partnering with our food and beverage lounge partners
**Lounge Hours of Operation:**
* Monday - Sunday: 05:00 AM - 11:00 PM (subject to change due to business need)
**Qualifications:**
A successful candidate will possess the following qualifications:
* Minimum of 1 year recent experience servicing premium customers
* Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus)
* Passion for servicing customers with proactive solutions
* Exceptional communication skills, delighting the customer with every single interaction
* The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
* Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
* The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
* Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the customer's experience at the forefront of everything you do
* Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
* Ability to utilize and switch from multiple technology platforms with ease
* Adapt to an ever-changing environment and being resilient
* Ability to work flexible shifts, including nights, weekends, and holidays
* Light to moderate lifting may be required for certain job tasks
**Salary and Benefits:**
* Competitive hourly salary range: $20.00 to $22.12
* Bonus incentives
* Comprehensive benefits package, including:
+ Competitive base salaries
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
+ 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
**Work Environment and Culture:**
At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe that our colleagues are our greatest asset, and we're dedicated to providing them with the support they need to thrive, professionally and personally. Our enterprise working model, Amex Flex, provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
**How to Apply:**
If you're passionate about delivering exceptional customer experiences and are looking for a new challenge, we encourage you to apply for this exciting opportunity. Seize this chance to make a significant impact and take the first step towards a rewarding new role.