At arenaflex, we're dedicated to revolutionizing the way we approach customer service and data analysis. As a Customer Service Reporting Specialist, you'll play a vital role in driving business success by leveraging your analytical skills and expertise in data reporting. If you're passionate about turning data into actionable insights and are eager to join a dynamic team, we invite you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the dental industry. With a strong commitment to improving oral health, we strive to create a positive impact on our communities through our benefit plans, advocacy, and community support. As part of the arenaflex team, you'll be part of a collaborative and inclusive environment that values diversity, equity, and inclusion.
**Job Summary**
As a Customer Service Reporting Specialist, you'll be responsible for designing, testing, analyzing, and maintaining custom contact center reporting related to the CMS business. You'll work closely with supervisors, trainers, managers, and directors to identify process improvements and assist in department training needs surrounding CMS business. Your expertise in data analysis and reporting will help drive business performance and ensure data accuracy and consistency across departments.
**Primary Job Responsibilities**
* Designs, tests, analyzes, and maintains custom contact center reporting as it relates to the CMS business.
* Recommends performance improvement opportunities based on analysis and trends. Supports the business performance guarantee reporting for the call center as it relates to CMS business.
* Troubleshoots reporting issues, assists in root cause determination, and issues correction coordination, as necessary.
* Reports on logs and grievances per the plan requirements to support contracts, ad hoc reports, and audits. Updates, validates, and tracks call log and grievance data within CRM tool to ensure validity and accuracy.
* Participates in meetings, audits, trainings, and business improvement initiatives surrounding CMS business.
* Collaborates with supervisors, trainers, managers, and director regarding process improvements and assists in identifying department training needs surrounding CMS business. Tracks performance trends, issues, and inconsistencies to identify coaching opportunities.
* Collaborates and communicates closely across departments to ensure data accuracy and consistency.
**Additional Responsibilities**
* Performs other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.
* May require occasional travel and working outside of regular business hours.
**Minimum Requirements**
* Associate's degree, technical, vocational, or business school with coursework in business administration.
* Four years of experience gathering, analyzing, researching, verifying, and/or reporting data using software applications.
* Prior CMS reporting experience is preferred.
* Will accept any suitable combination of education, training, or experience.
**Essential Skills and Competencies**
* Intermediate knowledge of word processing, spreadsheet, and database applications.
* Strong analytical skills.
* Strong organizational skills.
* Strong verbal and written communication skills.
* Ability to solve complex problems using independent judgment.
**Preferred Qualifications**
* Experience with CRM tools and data analysis software.
* Strong understanding of business performance metrics and data-driven decision-making.
* Excellent problem-solving and analytical skills.
* Ability to work in a fast-paced environment and prioritize multiple tasks.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Service Reporting Specialist, you'll have opportunities to:
* Develop your analytical and problem-solving skills through training and mentorship programs.
* Collaborate with cross-functional teams to drive business success and improve processes.
* Participate in business improvement initiatives and contribute to the development of new ideas and solutions.
* Enjoy a competitive salary and benefits package, including opportunities for career advancement and professional growth.
**Work Environment and Company Culture**
arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is passionate about creating a positive and inclusive work environment that fosters collaboration, creativity, and innovation. As a Customer Service Reporting Specialist, you'll be part of a dynamic team that's dedicated to making a difference in the dental industry.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and benefits package, including:
* A reliable and steady income of a competitive salary.
* Opportunities for career advancement and professional growth.
* Flexible work arrangements and remote work options.
* Comprehensive benefits package, including health, dental, and vision insurance.
* 401(k) retirement plan with company match.
* Paid time off and holidays.
* Professional development opportunities and training programs.
**How to Apply**
Ready to join our team? Click the link below to apply for this exciting opportunity:
We look forward to hearing from you!