[Hiring] Licensed Telephonic Counselor @Cigna Healthcare

Role Description A great opportunity to help military members and their families! This position is responsible for providing confidential behavioral health consultations and 1-12 fifty minute sessions of non-medical counseling (EAP) to members of the military and their family. Non-medical counseling is focused on a specific issue or concern and includes: • Developing strategies and solutions • Building on the participant’s strengths • Accessing support systems • Utilizing community resources Sessions are provided telephonically, via video or secure chat and are intended to be solution focused and short-term. Non-medical Counseling topics are varied but often include the following issues: • Stress • Transition/Relocation • Grief and loss • Employment issues • Marital/couple conflict or communication • Parent-Child Relational Problems • Academic or Educational problems • Problems related to Primary Support The successful candidate will have demonstrated excellence with solution focused therapy with a passion to deliver a service experience that exceeds the participant’s expectation. The team works in a fast-paced environment, on a queue, taking non-medical counseling calls in the moment, as well as through scheduled appointments. The team is staffed 24/7 in support of the schedules of military members around the world. This role offers a great salary with an excellent benefits package that starts your first day of employment including a continuing education program with funding and extra leave time. Duties and Responsibilities • Provide participants with confidential, non-medical counseling services • Assess the participant’s immediate risk and biopsychosocial needs • Provide appropriate referrals for resources and treatment • Use clinical expertise, professional judgment and best practices • Execute duty to warn/mandated reporting processes • Partner with peers and leaders promoting and embracing a culture of change; supporting all parties through the change process • Demonstrate the ability to be agile and flexible in work process • Deliver excellent clinical judgment and interpersonal communication skills • Understand confidentiality and privacy regulations • Demonstrate excellent verbal and written communication • Display knowledge and understanding of the military lifestyle and culture while maintaining the highest degree of sensitivity, compassion and respect for Service Members and their families Qualifications • Must be a U.S. Citizen • Master’s degree or PhD from an accredited graduate program in a mental health related field such as social work, psychology, marriage/family therapy, or counseling • Current, valid, unrestricted counseling license in Maryland that grants the authority to provide counseling services as an independent practitioner in their respective fields. Multi-state licensure highly preferred. • Ability to meet the expectation to sit / apply for cross-licensure in additional state(s). Licensure costs will be fully covered by the company upon hire • Minimum 4 years post masters clinical experience as a mental health and/or substance use clinician with demonstrated understanding of multiple therapeutic modalities, including brief therapy • Knowledge and experience with Employee Assistance Programs (CEAP certification optional) • Knowledge and experience in crisis management • Solid understanding of Z-codes • Proficient with multiple software and system applications • Demonstrated ability to set priorities including, but not limited to time management and organizational skills • Ability to manage own caseload and coordinate all assigned cases • Passion for helping the military community • Understanding of military life and culture Requirements • After accepting an offer of employment, obtain and maintain a federal public trust clearance status with the US Government • Full time job with a minimum of forty hours per week five days a week. Shift days and times may vary due to business need. All staff schedules include rotating shifts, weekends and holiday time • If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload • Annual salary of 67,100 - 111,800 USD / yearly, depending on relevant factors, including experience and geographic location • Eligible to participate in an annual bonus plan Benefits • Comprehensive range of benefits, with a focus on supporting your whole health • Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of employment • 401(k) • Company paid life insurance • Tuition reimbursement • A minimum of 18 days of paid time off per year and paid holidays