Join Our Team: Revolutionizing Logistics and Supply Chain Management
At DHL, we're not just a company - we're a community of innovators, problem solvers, and game changers. As a global leader in logistics and supply chain management, we're committed to delivering exceptional service to our clients and making a positive impact on the world. We're now seeking an experienced Worldwide Client Administrator to join our team on a 100% remote basis, with a competitive hourly rate of $30.
About the Role: Worldwide Client Administrator | Substance Area, Americas MNC
As a Worldwide Client Administrator, you will play a critical role in driving the success of our corporate clients in the substance area across the Americas. You'll be responsible for developing and maintaining strong client relationships, managing client enquiries, and identifying new business opportunities. This is a unique chance to work with a global company, leveraging your skills and expertise to make a real difference.
Key Responsibilities:
- Create and maintain strong client relationships through ensuring customer satisfaction and loyalty
- Respond to client enquiries and complaints in a timely and professional manner
- Manage a defined portfolio of clients and develop them for a long-term relationship within the region
- Establish client business profiles and understand client requirements to deliver tailored solutions
- Collaborate with internal departments, such as Product and Finance, to meet clients' needs and ensure seamless service delivery
- Conduct corporate client meetings/sales calls (potential and existing) and present company capabilities
- Identify and develop corporate client potential customers through market research and analysis
- Develop effective pricing strategies to support profitable growth and create winning rate and bid strategy on RFQs/tenders/offers
- Support the development of a high-performance service culture within the countries in the Americas region
- Plan, coordinate, and lead a productive and effective virtual team of Business Development/Key Account Managers in Country
- Assist with achieving IKOs/KPIs of virtual colleagues across the region
Essential and Preferred Qualifications:
To succeed in this role, you'll need:
- Strong experience in the logistics or shipping industry with a specific focus on the Chemical/ Substance Area
- Experience in managing significant accounts on a regional/global level
- Relevant experience in international Life sciences supply chain, particularly within the Americas, is a plus
- Strong management and independent leadership skills, with the ability to plan and organize effectively
- Life sciences Industry Knowledge and Expertise
- Logistics and Shipping Services Knowledge and Expertise
- Client Relationship Management skills
- Multifaceted administration experience
- Excellent communication, interpersonal, influencing, negotiation, and presentation skills
What We Offer:
At DHL, we're committed to providing our employees with a supportive and inclusive work environment that fosters growth and development. As a remote worker, you'll enjoy:
- A competitive hourly rate of $30
- The flexibility to work from anywhere in the Upper East and Midwest parts of the US
- Opportunities for career growth and professional development
- A collaborative and dynamic virtual team environment
- Access to a range of benefits and perks, including training and development programs
Company Culture and Work Environment:
At DHL, we're passionate about creating a culture that is inclusive, innovative, and customer-focused. As a remote worker, you'll be part of a global team that values diversity, collaboration, and teamwork. We'll provide you with the tools and resources you need to succeed, and support you in your career development.
Career Growth Opportunities and Learning Benefits:
As a Worldwide Client Administrator, you'll have access to a range of career growth opportunities and learning benefits, including:
- Training and development programs to enhance your skills and expertise
- Opportunities to take on new challenges and responsibilities
- Mentorship and coaching from experienced professionals
- A clear career path and opportunities for advancement
Ready to Apply?
If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply now! We're excited to review your application and discuss this opportunity further.
Don't miss this chance to join our team and make a real difference in the world of logistics and supply chain management. Apply today!
Apply Now