At arenaflex, we're dedicated to providing top-notch insurance and assistance services to travelers worldwide. As a leading industry player, we're committed to delivering exceptional customer experiences and innovative solutions that meet the evolving needs of our clients. We're now seeking an experienced Travel Insurance Customer Care Professional to join our team at the World Service Center, where you'll play a vital role in managing in-coming calls from travelers and travel advisors interested in learning about our travel insurance products. **About arenaflex** arenaflex is a global leader in commercial and personal insurance solutions, with a rich history of innovation and customer-centricity. Our Total Rewards Program is designed to support the well-being and professional development of our employees, offering a comprehensive benefits package that extends beyond work hours to provide peace of mind for you and your family. We're committed to creating a culture of belonging, where everyone feels valued, respected, and empowered to grow. **Job Details** * Full-time position with rotating weekends * Second shift hours available with night & weekend shift differential pay * Starting salary $18 to $19 per hour or more based on experience * Hybrid work model with a mix of remote and on-site work * Location: Stevens Point, WI, and Houston, TX * Estimated travel percentage: 0% * Relocation provided: No **Job Description** As a Travel Insurance Customer Care Professional, you'll be responsible for handling in-coming calls from travelers and travel advisors interested in learning about our travel insurance products. You'll utilize a consultative sales approach to learn about the traveler's needs and recommend an appropriate product to protect against risks associated with their upcoming travel. Your primary goal will be to educate customers on the benefits and coverages of our products, ensuring they make informed decisions about their travel insurance needs. **Key Responsibilities** * Handle in-coming calls from travelers and travel advisors with a consultative sales approach * Learn about the traveler's needs and recommend an appropriate product to protect against risks associated with their upcoming travel * Educate customers on the benefits and coverages of our travel insurance products * Meet state licensing requirements to sell insurance * Respond to high-end clientele with professionalism * Utilize geography knowledge to provide informed recommendations * Collaborate with colleagues to achieve sales targets and provide exceptional customer experiences **Essential Qualifications** * 1+ years of experience in customer-facing roles, preferably in the travel industry * Excellent verbal and written communication skills * Ability to think outside the box and provide creative solutions * Proven experience in sales, with a track record of meeting or exceeding sales targets * High School Diploma or equivalent required * Ability to meet state licensing requirements to sell insurance **Preferred Qualifications** * Experience in the travel industry, with knowledge of domestic or international travel * Geography knowledge to provide informed recommendations * Proven experience in handling high-end clientele with professionalism * Ability to work in a fast-paced environment with multiple priorities **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to think critically and provide creative solutions * Strong sales and negotiation skills * Ability to work in a team environment and collaborate with colleagues * Strong problem-solving skills and attention to detail * Ability to adapt to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to supporting the growth and development of our employees. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your goals. Our Total Rewards Program includes a comprehensive benefits package that extends beyond work hours to provide peace of mind for you and your family. **Work Environment and Company Culture** arenaflex is committed to creating a culture of belonging, where everyone feels valued, respected, and empowered to grow. We foster a culture of inclusion and diversity, with flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups (ERGs). Our global chapters of ERGs are a cornerstone of our culture of inclusion, and we're proud to have received numerous awards and accreditations for our commitment to diversity and inclusion. **Compensation, Perks, and Benefits** * Starting salary $18 to $19 per hour or more based on experience * Hybrid work model with a mix of remote and on-site work * Comprehensive benefits package, including health, wellbeing, and financial security benefits * Paid time off and holidays * Opportunities for career advancement and professional development * Access to our Total Rewards Program, including a range of training programs, mentorship opportunities, and career advancement paths **Conclusion** If you're a motivated and customer-focused individual with a passion for the travel industry, we encourage you to apply for this exciting opportunity. As a Travel Insurance Customer Care Professional at arenaflex, you'll have the chance to make a real difference in the lives of our customers and contribute to our mission of providing exceptional insurance and assistance services to travelers worldwide. Join our team today and discover a culture of belonging, innovation, and growth. Apply for this job