At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a fully remote Third Shift Customer Solutions Representative, you'll play a vital role in our team, providing top-notch service to our customers while working from the comfort of your own home. If you're a customer service enthusiast with a passion for delivering results, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of innovative solutions that empower businesses to thrive in today's fast-paced market. Our team of experts is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks. With a strong focus on employee development and a commitment to excellence, arenaflex is the perfect place to grow your career and make a real impact.
**Job Summary**
As a Third Shift Customer Solutions Representative, you'll be responsible for providing exceptional customer service over the phone, dispatching calls to technicians, and performing various administrative duties. If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply.
**Key Responsibilities**
* Answer inbound phone calls to schedule jobs and handle customer service inquiries in a timely and efficient manner
* Initiate outbound phone calls for scheduling of service calls to ensure seamless communication with customers
* Handle various customer inquiries and requests with accuracy and attention to detail
* Dispatch the correct technician (based on qualifications, geography, customer preference) to each job, utilizing Service Titan & ClearPath software to effectively plan and dispatch jobs
* Proactively communicate with customers regarding estimated arrival times, technician details, and other relevant information
* Communicate with technicians regarding availability, expected completion time, and other important details
* Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
* Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
* High interaction with service technicians and various customers from residential to commercial
* Other duties as assigned
**Essential Qualifications**
* High school diploma or equivalent (GED)
* Minimum of 3 years relevant work experience in customer service environment
* Must live in Illinois and be able to reliably commute to McHenry, IL each day for training (Note: This requirement may be waived for remote candidates with equivalent experience)
* Previous dispatch experience a plus
* Strong verbal and written communication skills
* Attention to detail
* Ability to manage priorities and workflow
* Ability to deal effectively with a diversity of individuals at all organizational levels
* Versatility, flexibility, and a willingness to work within constantly changing priorities
* Proficient in Microsoft Office
* Ability to work from home efficiently
* Ability and willingness to work nights and weekends
**Preferred Qualifications**
* Plumbing, Electric & HVAC experience a plus
* Previous experience with Service Titan & ClearPath software
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong attention to detail and organizational skills
* Ability to work effectively in a team environment
* Proficient in Microsoft Office and other relevant software
* Ability to learn and adapt to new systems and processes
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Third Shift Customer Solutions Representative, you'll have access to:
* On-site training facility for continuous employee development
* Paid Time Off (PTO)
* Paid Holidays
* Tuition Reimbursement
* Opportunities for career advancement and professional growth
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that values innovation, teamwork, and customer satisfaction. As a remote employee, you'll have the flexibility to work from the comfort of your own home while still being part of a collaborative and supportive team. Our company culture is built on a foundation of trust, respect, and open communication, and we're committed to creating a positive and inclusive work environment for all employees.
**Compensation, Perks, and Benefits**
As a Third Shift Customer Solutions Representative, you'll receive a competitive salary and benefits package, including:
* Medical, Dental & Vision Insurance
* Supplemental AFLAC Insurance Options
* 401(k) Plan with Company Match
* Company-provided Life Insurance
* Employee discounts on company-provided services
* Paid Time Off (PTO)
* Paid Holidays
* Tuition Reimbursement
**How to Apply**
If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, and we're proud to be an equal opportunity employer.